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O2 Volt Questions

Hi,I have a VM package which includes broadband, TV and an O2 SIM. I went through the migration previously so the SIM is managed separately through O2. I also renegotiated the VM part of my package in the Spring, when they imposed new contract terms,...

WiFi pods

I am a new virgin  media volt customer. How do I order WiFi pods that are part of my package?

116% price increase

HiWhat are the chances of getting through to live chat to try and get a new deal for a package that has Sky and TNT sports.

Broken promises

My current package is Volt Gig1 and Maxit TV. I have requested a Wifi pod 4 times in 4 weeks; three time on Whatsapp once by phone. Submitted screenshots of scans of rooms receiving below 30mbps taken from the Connect app. Each time I have been promi...

DnC by Joining in
  • 2 replies
  • 1 kudos

How do I check the status of an order?

Hi I recently went into my account and placed an order for the "best" packaged bundle for me. Order ref CH2052186727 and I believed a contract would be sent in 24 hours but have seen or heard nothing. How do I get confirmation all is in place and pro...

DavidP3 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Volt

I have asked before and not had a real answer , can someone tell me if I get a speed boost on my broadband , I have been switched over to o2 and got the volt boost from them , but no broadband boost from Virgin .

John2021 by On our wavelength
  • 12 replies
  • 0 kudos

Volt not showing on account

Can someone from virgin please help as had no joy getting through when I call.My virgin mobile contract/sim as recently transferred to O2 and I’ve received several emails explaining I therefore qualify for Volt and a broadband speed increase (to next...

wytch78 by On our wavelength
  • 6 replies
  • 0 kudos

Volt benefits not applied

Hi, this seems to be a regular topic in this community and I now find myself in the same boat I have VM TV/phone/500gb bundle in my name and partner has O2 contract SIM in their name, both at same address. Partners O2 account shows volt status as act...

Djbird by Joining in
  • 6 replies
  • 0 kudos

Netflix not working

Included in my package.Over last 2 weeks it no longer launches either from channel 204 red button nor from app.Rebooting does nothingAny ideas?