We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Anyone else getting that error when trying to add a new O2 SIM or clicking to activate volt. Just agreed a new contract today and was hoping to add one to get the speed upgrade.
I’ve been offered a deal of 1 gig volt +4gig Sim for £48 (£43 for 1 gig broadband, £5 for 4 gig O2 sim) This seems like a miss selling? 1gig is the highest virgin speed so there won’t be any volt speed benefit I don’t need the o2 sim It seems like th...
Still waiting for the speed up grade after about 4 weeks
Hi, I have recently had M256 broadband installed. As I am an existing O2 customer, I have activated my volt benefits through O2.As yet my broadband speed has not been increased to the next level up as described woth the volt benefits. Please advise....
Hi I initially ordered m125 broadband. My service started 26th September. Just after activation I realised I wanted to move to a volt account and via virgin media chat, ordered a volt SIM card. This arrived a few days later and I ported my number. Bo...
Hello all, hope everyone is well.Brief description. Was paying £29 pm for the virgin bundle (tv, bb, landline) and £17.59 pm for the O2 sim (was £15 in the month the bundle started but went up to £17.59 due to RPI, didn't expect it to affect me as I ...
Hi, my O2 account shows that volt benefits are active, but Virgin have not moved my broadband speed up to the next level as promised. Can you action this please.
When Virgin were installing in the area I emailed the community liaison person, several times to get an idea of when it would go live, he just chose not to ever reply. I only want virgin internet, nothing else. I signed up to get a £100 bill credit a...
I’m a new customer like many many others and would like to know when I’m getting my double speed fibre for being an O2 customer?
I received my volt benefits from O2 on the 25th September. I have heard nothing from Virgin Media at all and its more than 14 days. I desperately need to upgrade my WiFi in my house as its terrible. How can I speak to someone?
