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Forum Posts

Compensation (Auto-comp) eligibility

HiI have been without my home phone working for around 4 months now. (Had a fault on the landline, Was switched to VOIP in response and have had a fault making it unable to make or recieve calls since.) Last month I was told I was eligible for compen...

O2 volt contract/SIM not received

Hi there, I am new customer signed volt contract on 22 June. I have received virgin router Yesterday. But I did not receive any O2 contract/sim yet. Is it normal? Where shall I contact to sort this out?

gibran by Joining in
  • 1 replies
  • 0 kudos

Service availability and updates C-130623217

There has been an issue with TV, Broadband and email in our area for more than a month. Looking at status updates the target keeps moving or is passed and never updated. Today 25/06/23 I received an email stating my issue will be resolved on or befor...

The_Dom by Joining in
  • 3 replies
  • 0 kudos

Mobile Switched to o2 but no Broadband Change

Hi,My virgin mobile account switched to O2 about 3 weeks a go. The Volt benefits are live on theO2  app but my home broadband hasn't switched from M250 to the next level. I power cycled it yesterday to see if the config changed but it hasn't?Thanks.J...

mingsy by Up to speed
  • 14 replies
  • 0 kudos

Resolved! Volt Free WiFi Pods Help

rI need to know how I qualify or request these pods, I would prefer power line adapters as mesh networks are a pain to setup and it would be easier to use our existing power lines in the garden and kitchen. I don't pay for 500mbps to only achieve it ...

Screenshot_20230626-104654.png Screenshot_20230626-104649.png
ohitstom by Tuning in
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Volt benefits not applied

The first of our three mobiles transferred to O2 on 6 June (the other 2 were out of the country on that date and you have since supplied o2 sims). In theory, then, the 14 days to apply Volt benefits has passed, but the broadband uplift has not been a...

Wifi pod

HiI spoke to an advisor on the 16th June and they said they had ordered a pod to be sent out to me and it would take between 5-7 days to arrive. It is now the 7th day and I've heard nothing and received nothing! I'd be grateful to hear back from Virg...

Virgin Media Volt

My Sim was changed to O2 on 28/05/23 and I have activated the Volt bolt-on with O2 which has worked, however, the Volt upgrade on the virgin media broadband is not active. The address is the same on both VM and O2. 

Wait for Virgin Volt benefits

My 2 mobiles were ported to O2 today and all the Volt benefits offered by O 2 were immediately available. My question is why Virgin take 2 weeks or more to apply their Volt benefits such as a broadband speed upgrade? This is typical of the incompeten...

milbers by On our wavelength
  • 6 replies
  • 0 kudos

Can I get a transcript of a live chat?

I spoke to someone on Monday and changed my contract to Volt, with the promise of receiving three Wi-Fi pods. After waiting in all day for a delivery that didn’t turn up, I have been trying to find out what happened and the person I am speaking with ...