No broadband speed boost
I've been with Virgin since September and received double data for my O2 phone plan about 2 months ago so assumed the broadband speed boost would come within a few weeks but I still haven't received anything.
Forum Posts
Website links not working and VOLT question
Hi All Several issues!1. Many of the links on website are not working. For example, the "Upgrade Package/Find out More" button; "See your Offers" button. I get a message saying "Oops. Looks like something has gone wrong. We couldn't find the page y...
Partner cannot get Volt benefits
We have Virgin Media at our home address.My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin ...
Gig2 in York
Hi there. I read this week that gig2 is now available in York. I'm currently on gig1 but can't see anywhere if gig2 is available to me. Any ideas which post codes can access it?Thanks
Benefits
Can I get discount on broadband if I am on benefits?
put into new contract without consent
I moved house in July 2023 and called Virgin Media to move my broadband service to new house. I told Virgin Media that I just wanted to continue with original contract which ends in February 2024. I did not change any service. The Virgin Media staff...
Volt Benefits.
When I took out my Virgin Volt package it states I have 500 mb broadband on the contract paperwork. Through the Volt benefits I think I should be entitled to 1gig broadband. It shows up on my account that I had 350 mb and I have been upgraded to 500...
Volt upgrade with O2 sim
On the 22nd of February I requested an upgrade (which is still showing as available now to me in my offers/upgrades) to Volt Gig1 Fibre Broadband with a 30GB O2 sim at the cost of an additional £15 a month to my current bill. I received an email to c...
Volt 350 - accepting a price
Just accepted the volt 350Mbps + basic TV deal for £36 a month. I thought if I don't get into a new contract now the new April prices will screw me over. My contract ends in 4 days time... I never know how long I should push for a new price but I've ...
VM refuses to order my booster
After upgrading to a Volt contract with an O2 sim, I tried to order my first booster/pod as the Wifi is horrible in my house.I first contacted them two months ago requesting the pod, and then have contacted them 5 times since chasing up. Each time th...
