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Forum Posts

02 SIM Card - Stressed Out!!

So disappointed with VM. I received a bill for unpaid amount of the 02 SIM card which I have never activated (threw it in the draw). Paid over £50 to cancel the agreement after an hour long phone call with 02.Last week received another bill for the s...

Gracust by Joining in
  • 344 Views
  • 2 replies
  • 1 kudos

Contract change

Hi - can someone advise if there are any material changes here, or is this just the updated wording for the latest package having taken out a new 18 month deal?I already have Volt benefits so I'm hoping the broadband speed won't be downgraded just to...

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Byfoja03 by On our wavelength
  • 476 Views
  • 3 replies
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Misled Volt empty promises

Misled into signing a new 18 month contract, (I already had 1GB broadband), they put me on 500mb Volt package promising I would remain on 1GB, nothing would change they said!!!Well I’m now on 500mb locked into another 18 month contract and I’ve lost ...

S444may by Dialled in
  • 264 Views
  • 2 replies
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Sky sports red button on channel 503.

Don't you think that paying the fortunes we do for Sky via Virgin we would be able to use the red button  streaming service. Not available tonight.!!! Yet sky say it is. ..what's going on Virgin?

Truelatic by On our wavelength
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  • 1 replies
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Volt BB speed not upgraded

Hi My mobile data has doubled as I am a VM and a o2 customer but my broadband speed is still the same.I took out the mobile phone deal on 17/11/23 when I sign into my NmVM account my bb speed is the same as before I took out the new o2 dealthank you ...

Makka61 by Joining in
  • 402 Views
  • 4 replies
  • 0 kudos

Red light

I've been in contact with virgin media for almost a week about my constant red light. (Which has been on for about a month) After resetting it myself and the VM team resetting as well nothing has changed. I have rang twice and the solution is to wait...

How do you actually speak to someone at Virgin?

Can anyone tell me how I can actually get hold of someone either by phone or live chat? The link to live chat on their website (or in the App) just gives me a QR code that tries to re-download WhatsApp. I've been able to contact them previously as I ...

Volt working for O2 but not VM

HiAfter chatting to a bot on loop for the last hour I thought I'd try the forum instead.Months ago I enrolled for Volt, being an existing O2 and VM customer. The O2 benefit activated within a couple of hours but nothing on the VM side for months.Yes,...

Resolved! Finding out which O2 account is "volted"

New contract started yesterday, M500 BB doubled up via Volt to 1Gb. (Prior to this we also had television and landline, have been VM customers for over three years now.)I have TWO O2 pay-monthly accounts. One is my personal phone, had it about ten ye...

Volt benefits not activated

I've been an O2 customer for years and recently set up Virgin Media at my new address. My O2 benefits were activated almost immediately but I'm still waiting for the VM speed boost. I've tried talking to the automated bot on the website but it just s...