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Forum Posts

Order pod

I need to order a WiFi pod (which should be included in the Volt bundle) as I have issues with the signal reaching one of the rooms in the house. I can't find a link online to get one.

Kstall23 by Joining in
  • 2 replies
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I have Netflix included, it is fine on my TV but how do I log in to watch on other devices? 

JamesG11 by Joining in
  • 1 replies
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Volt upgrade not going to plan

Just over a week ago I received an email offering an upgrade to Volt bundle. Completed update on line and received acknowledgment email plus copies of the new contracts, final screen said should hear further in 48hrs. Now one week on, nothing further...

Mutt266 by Joining in
  • 3 replies
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Volt advertised as free but contract now increased?!

Hello! I'm a long term O2 customer (as is my husband) as well as a long term Virgin Media customer. We recently discovered the Volt upgrade through our O2 app and signed up with no issues. I've received my double data on my phone, and then today I re...

Gone away form

I have recently tried to move to virgin. I received a confirmation email then received an email about a gone away form. What is this? Thanks 

DWalton by Joining in
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Volt and Wi if pods

Have just been advised by O2 that Volt benefits have been activated, however this does not appear on my Virgin Media account. Secondly have used the Connnect App to check the Wi-Fi in the bedroom and it shows poor connection, which I .already knew, h...

Jodenkel by Joining in
  • 11 replies
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Resolved! Volt Benefits Gone?

So, I was on the 1 gig service, and had two 02 monthly sims with 4gb.With my Volt benefits active, the sims were doubled up to 8gb each, and I also had the O2 Travel bolt on included for worldwide travel included.I today found a slightly cheaper new ...

johndm by Superfast
  • 1 replies
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Suspicious email

Hello, On the 15th July I recieved and email from email@em.virginmedia.co.uk informing me thatYour virginmedia contract ended on the 10th July 2023, If you renew today we'll give youan exclusive discount on your current package as a thanks for being ...

barryj by On our wavelength
  • 4 replies
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Volt help

Hi,I am both a Virgin media broadband & Virgin mobile (now 02 customer)... I have had a message from O2 saying my volt benefit has been activated. Do I need to do anything to get my broadband speed boost with Virgin media as it has not been applied y...

adiuk0 by Joining in
  • 2 replies
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Volt Benefit Is Not Getting Added to Mobile

I’m an existing virgin broadband customer and bought an O2 business sim card (24 months, 12GB) almost 2 months ago. On the website it was saying that volt benefits will be added to my mobile account after I start to use the sim card but nothing got a...