Volt - Page 21 - Virgin Media Community

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

Virgin double speed broadband - Volt

Hi, My O2 Volt benefits have been applied, but I cannot seem to get my double broadband speed on Virgin Media. The agent I spoke to on the phone said this was no longer a promotion. Please can someone help explain how I can set this up?Thanks

Contract renewal - Gig1 - speed change

Hello TeamI have recently renewed contract on Dec4 similar to my old package with Gig1 ( broadband+ tv + phone ). However the rententions team built the package on 500M and stated that this requires back office processing to Gig1 and will be processe...

Volt benefits on Virgin Media still not applied

Hi,I can see the Volt benefits applied on my O2 account but not on my VM account.Struggling to find out how to chase this up? Thanks

Renewed contract

Hi, I renewed my contract on the 5th of December. Now my contract does say that, but its showing my bills are going to be £139, yet I agreed on a £90 deal. I've rang a few times and they keep saying the discount will be on your account in 24 hours. S...

Volt WiFi pods

I have a Volt package and my kitchen is a black spot. I have scanned it with the connect app and got download speed 12 upload 3. At the far end of my kitchen there is simply no connection. I can’t find where and how to order WiFi pods. Any advice/hel...

Quick question about volt.

I have the m350 broadband and two o2 phone tarries in the house, all three are in the same name and are eligible for vault. If I upgrade my broadband to m500 and then apply the volt promotion does that mean I’ll get the 1Gb broadband for no additiona...

Resolved! New package, missing channels

I was called three times today by Virgin Media sales people. The third time i actually had time to talk so listened to the deal offered, which was actually pretty good, and saved me money on a better package.The guy assured me that I would retain my ...

Netflix Subscription cancelled.

I received an email from Netflix to state my subscription which is part of the Volt package has been cancelled. It is now impossible to restart membership from the set-top box. VM Customer service has been unable to resolve. Netflix customer servic...

Order pods - volt

Hello, can someone please reach out to me so I can order my volt WiFi hubs?I know I can get three but I think I will need two for my property Thanksross

Benefits not showing on Virgin side

Hi,My volt benefits are showing on O2 but they're now showing on Virgin. When I contacted virgin to rectify, they offered me an upgrade (that I'd have to pay for) so I could get the benefits to work on their system. Surely that's not how it works?How...

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