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Forum Posts

O2 Sim not received, O2 & Virgin dont want to know

I am absolutely sick to death of both O2 and Virgin today, I signed a new virgin media package on the 7th March 2024 which was broadband, TV package and an O2 sim for £5 per month. The offer was over WhatsApp so I have proof of the offer. My bank det...

JhR2011 by Joining in
  • 334 Views
  • 1 replies
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02 Sim Arrears causing credit rating issues.

As part of a VM media package on a rental property I have, a SIM was included which I never wanted and never used.  I don't live there so I didn't receive any letters saying they were moving my Sim to 02 and that I'd need to create a new Direct Debit...

fizgig by Joining in
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O2 FULL tracker “optional extra”

I’ve been asked to renew my Virginmedia contract and I’ll keep all my “existing Volt benefits”, however when I look at the contract summary it states ‘O2 FULL tracker’ as an optional extra. Does anyone know what this means? Volt is already written in...

Nick32 by Joining in
  • 3291 Views
  • 6 replies
  • 1 kudos

M350-M500 Volted Contract Terms.

Why such short Contract Terms since recenly being Volted to M500.I had thought via e-chat that it was new 24mth Term.Yet recent VM email suggests I'm free to go....p.s. Until other providers have MDU Access there is No competition.

Donfor40 by Superfast
  • 213 Views
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Volt Benefits - O2 Data upgraded but Virgin speed has not

Hello,I have been an O2 customer for many years and also signed up for Virgin broadband in August last year. A couple of months ago, I linked my O2 account to my Virgin account to gain access to the Volt benefits for being a customer of both O2 & Vir...

Depo10 by Joining in
  • 429 Views
  • 2 replies
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Netflix - Still not activated

How long are you expected to wait until the IT department at Virgin sort out your Netflix?Agreed new contract mid Nov 23, and have been waiting since a week after this date for Netflix to be resolved.  Have had an IT ticket raised since 10th Jan and ...

TAW12 by Joining in
  • 276 Views
  • 1 replies
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Where has Pluto TV gone?

So a couple of weeks ago Virgin Media fees go up by an above inflation amount, then this morning Pluto TV is gone from the programme guide, 100+ channels gone at a stroke! Shouldn't Virgin Media monthly fees go DOWN if they cut 100+ channels?????

Bill-B by Tuning in
  • 627 Views
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Virgin/o2 volt upgrade - eSIM

Hi there. i want to upgrade my broadband package with an o2 sim only and benefit from the volt upgrade to my broadband speed. Having gone through the order, it wants to send me a physical sim within 7 days from o2 and I can’t specify anything other t...

new black WiFi Pods

Hi i have wifi pods and have moved them around the house as I have issues not even getting my guaranteed 556mbp out of my 1g volt package.I have tried many issue fixes that virgin told me which included the pods they are helpful but issues with wifi ...

tprronnie by On our wavelength
  • 281 Views
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