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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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wifi pod order hasnt arrived

I was told on the 16th February that a wifi pod would be sent out and would be with me within a fortnight, I called again on the 26th of february, (reason being that I had no confirmation regarding my order and was checking to see if order had actual...

WiFi pods not working after upgrade

Hi, I have just upgraded my contract to volt 250. Previously on 125 with a single WiFi pod working ok ish. Second pod never worked from delivery. The upgrade has kicked in and I have circa 250 ish speed at the hub already - but my WiFi pod has droppe...

MTS1 by Joining in
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Can you cancel the O2 SIM after an upgrade?

Last week I renewed my deal with VM for another 18 months. Previously I was getting phone, 500MB broadband and Max TV with SkySports and TNT for £99 a month. In the renewal, they have reduced my package to £74/month but made me take out an O2 SIM for...

nejoo by Joining in
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Resolved! Volt benefits not applied

good evening,I was an existing 02 and Virgin Media customer and activated my volt benefits in My 02 a couple of months ago.The benefits have been applied to my 02 but i have not received my speed boost or any other virgin media benefits. I did have a...

Lee4498 by Joining in
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Volt "pods"

My wife is an O2 customer who signed up for Volt last year. I am the account holder for the Virgin media broadband account. The fibre account's been upgraded from M125 to M250, but I've not received any WiFiMax pods. What do I need to do to make this...

Volt benefits only applied to one phone line

I shall attempt to condense conversations I've had with O2 in regard to Volt benefits only being applied to one of the phone lines on our account.I needed to manually request Volt benefits via the O2 app as our (Myself and wife) broadband was set up ...

gilders by Joining in
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Volt Internet Speed Boost Not Applied

Dear team,We have activated Volt benefits over 14 days ago and on the virgin media app it does show that a speed boost has been applied (1GB) however, a speed boost has not in fact been applied as per multiple internet speed tests.I believe it is bec...

Renewal Email for same contract excludes TNT Sport and Netflix

So an email arrives today advising a renewal for the same contract as I’m on now but for another £4 a month. For the sake of my sanity and going through retentions in two months time this seemed a reasonable offer. However, the small print says no mo...

banhamm by Up to speed
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Resolved! Calls and texts included ?

HelloIm looking at taking the Virgin Volt bundle which includes a landline , 6gb O2 sim and 264mbits broadband for £31.99 a month. I have two questions - 1) How much is the price likely to rise during the 18month contract, and is VAT included in the ...

Jan2024 by Joining in
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Incorrect contract

On the 28/10/2023 i signed up to the Volt M350 fibre Broadband for 24 months at £15 for 6 months and £33 for the remainder of the 24 months.I received an installation date of 31/10/2023 but this was then cancelled and an installation date of 24/01/20...