Virgin TV V6
For all V6 box & service questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Not working

My V6 box is just alternating between the starting up screen and the welcome screen but won’t go any further. All cables are pushed in, I’ve rebooted it twice but nothing happens.

Sky Channels

I'm able to watch Sky Channels (Sky Crime for example) but can't watch after recording or on catch up, keep being asked to subscribe. Is there a fix for this please or maybe a reason why ?

Colinmp by Joining in
  • 6 replies
  • 0 kudos

power adapter

hi,i need a new power adapter for my tv box, the one i have doesn't work, ive tried to chat on main virgin web site but can never get through to a proper agent,iv'e also tried Custom Support but because they are from abroad they cant understand my ac...

Resolved! Sound but no picture on v6 box

Hi all,I've had the v6 box for a number of years. It has started giving sound but no picture at all.I've changed the HDMI lead with a known good one and it's the same.If I power off the v6 box then the picture will briefly return as the box powers up...

V6 transfer recordings

I had to have a new box today but now don’t have any series links or recordings.  Is there any way to get these back? The engineer took my old box. 

How to cancel a technicians visit

HiI want to cancel an engineer appointment scehduled for this Wednesday.I've wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. Your instructions are hopeless.If you charge me £...

cj1739 by On our wavelength
  • 7 replies
  • 0 kudos

Adding an extra V6 box

Hi,I have renegotiated a new package that includes an extra V6 box. I have one cable coming into the house for broadband and one for TV. Can I fit a 1 by 2 splitter on the TV cable to feed both V6 boxes? Any advise as to whether I still need the atte...

WillQ by Joining in
  • 7 replies
  • 0 kudos

Extension cable for TV not received

HiI endured a painful telephone call but ordered an 10m extension cable two weeks ago. It has still not arrived although told it would be 3-5 days? How do I get this sorted as my TV is the other side of the room!Any help would be greatly appreciated 

Slaterio by Joining in
  • 12 replies
  • 0 kudos

Pixelating Sky News HD on multiple V6 boxes (Sheffield S12)

Started noticing this when I was watching the early coverage of Russia's invasion of Ukraine, it was mainly when they were looking at the map of Ukraine on the big screen.  As I've watched more of the news channels recently, I've also noticed this wh...

nickking by Dialled in
  • 3 replies
  • 0 kudos