Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Whether watching live TV or a recorded program our V6 intermittently “jumps” to the Home Screen and often into “TV Guide” or “My shows and Recordings” for no apparent reason. It is as if someone is sitting on the remote, but nobody is (have taken bat...
My V6 box upstairs wireless connection keeps cutting out when watching on demand / catch up Tv etc . Ran fine for over a rear but since sone work carried out in area a while ago it hasn’t worked properly
I have a slightly different Netflix issue. Mine won't open, hasn't done for about 24 hours. However, I dont get Netflix through my Virgin Media I pay for it separately. Anyone aware of this issue or what it might be?Many thanks.
I have eye problems and since getting my new V6 TiVo box the coloured icons affect my eyesight. I've tried changing from high contrast but it doesn't do anything. Can you help me please.
For the past two weeks I've had issues with channels being heavily pixelated and becoming unwatchable. Rebooting the box doesn't rectify the problem. All leads are in correctly and although there are known area faults, they don't correspond with my i...
Sky Witness made a **bleep** up last night and broadcast The Good Doctor s6 e4instead of e2. When I checked Virgin On Demand the available episode there is also episode 4 despite the programme details being for episode 2.Sky have been notified and ap...
Our box came up with “the green screen of death” a week ago and today a technician came out and had to replace the box. It was working well after he left but now the guide, my shows, home and any writing is all fuzzy. I think the picture might be sli...
When I watch anything on Amazon prime the back button on my virgin remote does not work, so I have to exit the channel completely and then re-enter via the red button - it's annoying!!
It is usual to get a text only from virgin when they come and collect an old Tivo box? I've had no email, just a text out of the blue. Just wondering if it's a scam, but then how would they know I'm a virgin customer with stuff to return.... just poo...
Hi ThereCan someone tell me what will happen to the ITV Hub app on the V6 box, when ITV discontinue it in a couple of weeks time. It is being replaced by ITVX, so will that app be available for V6 users?Thanks
