Virgin TV V6
For all V6 box & service questions
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! v312 Netflix error

When I try and launch Netflix from via Apps on my virgin box, I get the error: Application LoadingNetflix is loading onto the TiVo box. Please wait a moment and try starting Netflix again (V312).I've waited for days and weeks, but it never loads up. ...

benfrew by Tuning in
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Resolved! V6 box recording fault

My v6 box recording keep freezing so far through the recording is anyone else having this issue? 

Resolved! Unable to pair V6 remote to V6 Box

Hi,I have recieved a new V6 remote as the old one was becoming faulty with some of the buttons not functioning correctly.I have tried to pair the new remote with the V6 box but have been unable to do so. I have paired it to my TV with no issues.I thi...

Squishy by On our wavelength
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V6 Box

Over several weeks I have experienced an intermittent simultanious disruption (spike) to the picture and audio on my tv box. At all times it only lasts for 1 second at most. I have tried rebooting the box but it has not made any difference. This only...

Resolved! TV V6 Box pixalated channels

For the last 2 weeks several TV channels are pixalating badly. Have reloaded V6 Box twice, have checked all cables, have rung helpline to check for any local issues (there are none). Have tried several times to ring 0345 454 1111. Automated service. ...

JB0011 by Joining in
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Virgin remote won’t pair-,4 year problem!

TV is a ViTech LE-32GDK1-B4+ DVDvirgin remote will not pair and even virgin tech said he could not do itGoing to be using this tv more in bedroom as wife recovering from surgeryHelp pleasethankDavid

monet208 by Dialled in
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Resolved! My recordings order

Has anyone else noticed their recording are now in alphabetical order and not the order which they were recorded. When was this changed and is there a way to change this back again?

Programmes not recorded. Show of 'power off'.

Last Friday two programmes that were due to record both didn't and when checked show the reason as 'power off'. As we were in at the time can confirm that the power did in fact not go off so why would it say that it did?

Resolved! Set up V6

Trying to set up V6 box can’t move off screen that says how would you like to connect Ethernet or Wi-Fi

accentua by Tuning in
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