Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Programme Guide showing one programme as 10 hours long

We’ve noticed when trying to record programmes for tomorrow night (13/02/23) that again on BBC 1 whatever is on at 8pm is then showing as being on all the way through to 6am the following morning (10 hours). This time it’s Pamorama.A couple of weeks ...

mswhite by On our wavelength
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Swap V6 from house to house

Hello Mums V6 box has green screen of death I have 2 boxes can she use one of mine till the technician comes after the weekend? 

Virgin v6 box bad playback.

My v6 box is causing problems with recording and playback.Recordings are freezing, pixelated and jumping/skipping on playback, making it impossible to watch anything recorded.  This is also happening when playing back paused live TV, although live TV...

miket3 by On our wavelength
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Turning off tv and AV I put with v6 remote

Hi alli used to be able to turn tv off and on and choose AV select (by holding down off/on or holding down TV) on my v6 remote. the old remote started to fail so I replaced it. Got it paired and controlling the volume and mute but cannot get this rea...

BBC Wales in Essex

Hi. I live on the London/Essex border. Recently, my channel 101 has randomly changed to BBC Wales so I am not receiving the correct local programming. Could someone tell me how I can change channel 101 to BBC London again?Thank you  

TV sound & image syncing

My Tivo box keeps having random skips where the sound lags a millisecond behind the image meaning all spoken word is out of sync. It’s happening increasingly which is becoming very annoying. Anyone got any ideas what to do? I have rebooted and checke...

JonC2 by Joining in
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BBC1 HD wrong regional news

Since Monday 6th February the BBC news at 18:30 is now the Northern Ireland news, not the Welsh news on BBC1 (101). The channel logo is still BBC1 Wales HD but the epg is showing “BBC Newsline” “local news from across Northern Ireland”. I’ve checked ...

NJ0Y by Joining in
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Resolved! Returns

Recently finished with virgin tv, they have sent out a flat packed returns box etc.I have already packed the equipment and now have received a text saying they have a team in my area who could collect the equipment so I replied to the text that it co...

65jadk14 by Joining in
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Catch Up TV

My “Catch Up” is suddenly not available. Quoted code A01. What do I need to do ?

Disgusting replacement remote

I ordered a replacement remote, opened the packaging not expecting reconditioned. Its filthy, there's actual gunk in the crevices and a well used look and feel to the button area with a dead skin scum look to it. I've seen better hotel remotes. I'm r...