Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Often we cannot access catch-up or apps (iPlayer, Amazon Prime etc) as the link is greyed out and on occasions when watching programs it will buffer. Error codes C237, C217 and V210 come up but following the guidance never rectifies the problem. Th...
I have no sound on YouTube app. I have reset my v6 box, I have reset my YouTube app but still have no sound. The volume is turned up. If I connect via my phone app to my tv it works no problem. Can anyone help?
My wife blames me for every tech failure in the house, and for a few weeks now, I'm being done for the TiVo service becoming crap.First of all, when she wants to watch a show recorded from an ITV channel, the V6 box sends her to the itvx app, where s...
recent problem, no sound while playing you tube videos, any suggestions ?
For some reason a lot of our planned recordings will either start late and we miss the program start or it records in two sections. It will record the first 10 minutes then stop for a few minutes then start again.
I have this exact same issue, does this mean my box is also goosed? Spend last few hours trying to speak to someone at VM but they just keep getting me to try all the usual things I’ve tried a million times…turn off, reboot, wait 3 hours etc etc
Why has the ITVX app not got continue watching on it like the computer app?
when watching tv the box turns off for no reason is there a fix for this, i have it set to stay all the time. [MOD EDIT: Subject title changed for clarity]
I've had lots of issues in past with this channel, sound issues or nothing recording when scheduled. This weekend I've recorded both rugby semi finals on ultimate and both fail to play, showing parts of the content on part of the screen but not playi...
Just have issues with streaming services in that when I try to open them it crashes my TiVo box. Can't get through to speak to anyone. Rest of box works fine as long as you don't want to watch it X or BBC iPlayer etc.
