Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 Box - The DVR has detected a serious error

Hi I am getting the green screen and the "... DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours" message on one of our V6 boxes. I believe that will require a technician visit, is that something that can be arr...

fatdaz by Joining in
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V6 box keeps turning off and on independently

My V6 box has a habit of going off at inconvenient times too. When we were recently away for a couple of weeks, it decided to close down completely and no series links were maintained. It seems to be getting tired and old, regularly needing a reboot....

GTate by On our wavelength
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Same here  

LG12 by Joining in
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V6 Box Pixelation

Getting pixelation on my v6 box when watching both live TV and recordings. I had this issue as far back as 2022 when I posted in the forums. Any ideas on how to troubleshoot this?

sladep by On our wavelength
  • 7 replies
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No More Fast-Forwarding Through Ads on ITVX?

I'm currently on Maxit TV with a V6 box.  Last night I noticed that the ability to FF through the ads on ITVX has gone (I just get Not Applicable when I try).  This worked fine earlier in the week, so I wondered if anything's changed generally, that ...

Resolved! Remote control

How do you request a new remote control, scroll buttons not working properly.

ksouth62 by Joining in
  • 10 replies
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Resolved! Second VM wall socket for second VM TV box

Hello,I couldn't find that this exact query had been answered anywhere else, apologies if I've missed it. I have ordered, and just received, a second V6 box to go in an upstairs TV room at the back of the house. The first V6 box is in the living room...

stozz20 by Tuning in
  • 7 replies
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Need to move router and TV box and upgrade

I would like to move my router and tv box from upstairs to downstairs. Can someone arrange this please?I think it’s a V6 box, it’s about 6 years old and so is the router, can it be upgraded at the same time?Thanks

Resolved! Can’t fast forward on ITV X?

After lots weeks of being unable to get ON DEMAND, engineer came, didn’t know why, changed a cable to wi-fi. My ITV Hub changed to ITV X. On trying to watching a program on ITV X seems when I try to fast forward or rewind Not applicable comes up!  Tr...

CC9 by Joining in
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Remote Control Woes

About a month ago now I ordered a new V6 remote through the website help and it arrived free of charge.Unfortunately it seems to be a completely dead remote as I have used the batteries supplied and some new I have and it is doing nothing not even li...