Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
I have the xh900 set up through the Virgin media V6 box, when watching TV content like BBC or ITV the picture is worse than my 1080p bravia I have in my bedroom. The picture doesn't pop like my 1080p TV does. Is there any settings I need to change. I...
Hi we had essential work done by Virgin media on April 18th the V6 hasn't worked properly since then The menu isn't filling up correctly,it's missing the pictures,live TV is stuttering and when I go to watch a recording from last night when I press p...
Hey all , I spend like 30hours on the phone with Virgin trying to fix my tivo box a years ago.Tivo box doesnt receive signal from remote, remote works on tv but on not on the box. After all this phonecalls they have send me like 5 remotes and all are...
My OnDemand isn’t working at all today (M40 area). I’ve checked all my cables and rebooted the box but to no avail. No details of any issues in my area in the app but is there a known problem?
If I turn on the TV box (V6) while it's recording then it won't show anything - the screen is black. I have to reboot the box, which then breaks the recording.
HelloI got a critical error on my v6 box. It was a few weeks ago now. It said it could take upto 4 hours to reboot or something similar, I don't know how long it took I went to bed. The following morning all looks OK back to normal. My problem is I c...
Green screen box just lopping and tv not working. Little box on screen with white arrow. Anyone help please. I have rung 150 no help. Told me to do loads of things but reading forums a new box is generally sent out
We have 2 V6 boxes and as luck(?) would have it, both remotes have broken. Getting 1 replacement was easy enough but for a 2nd one they want me to fork out £9.99. Clearly Virgin’s system think I want a 2nd remote for 1 box but I don’t…and there is no...
Hi I have sounds but no picture from my recordings, I was watching them fine earlier, went out for an hour or so and now I have this problem. Rebooted with no success, normal TV is fine, can someone help?Thanks
Hi, A green screen* appeared on the V6 TV Box Thursday morning, it was left turned on for 24 hours, but it kept cycling through the same screens (green screen, palm tree/no signal, welcome, starting up..., arrow pointing down to rectangle with 2 dots...
