Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Netflix user id keeps changing

Hi....I have the volt package and keep having to ring Netflix as my user id keeps changing from my email id.....I want to access Netflix in 4k from my TV app but email is not recognised as an existing account. . When I go into Netflix from the virgin...

stevew60 by Tuning in
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V6 issues

Hi …experiencing issues with v6 for last 3 or 4 weeks ..picture freezes then you have to restart….restarting suddenly whilst watching live tv….pauses suddenly on recorded programmes then restarts or just freezes and forces you to reboot….all very ver...

Errors on the Channel Guide PDFs

Please could someone at VM resolve the errors on the Channel Guide PDFs:'s TV on 150 and Th...

VMViewer by Fibre optic
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Tivo V6 network issue

I was having some issues the programs guide and glythched in various programs, so I decided to reset the Tivo then when trying to connect I got an N27 error- cable disconnected - reset the router, no change, cables all good, followed all VM instructi...

palcouk by On our wavelength
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Resolved! V6 Box - watching Downstairs & Upstairs

HelloSo I have a V6 box downstairs (called "living room") and had an additional V6 box upstairs (called "bedroom").  If I'm watching "live" TV downstairs and have paused it so am, say, 25 mins behind the actual programme being live.Is there any way I...

Tv channels overlaying

Having intermittent problems with TV channels overlaying on top of each other and pixelating. Anyone else having this issue 

CK54 by Joining in
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Issue with Netflix streaming

Has anyone experienced Netflix ‘crashing’ whilst accessing it via their V6 box ?We are currently watching Netflix, it keeps dropping out and getting us to restart NF, this time I recorded the error code - tvq-pb-101 (5.2.15). Does anyone know what th...

Upgrades effective from midnight?

I've upgraded my TV deal to include BT/TNT so I can watch UFC at 1am, but the upgrade won't come into effect till "tomorrow".Does anyone know if this will be from midnight or not? The guy on the phone couldn't say for sure but maybe someone can speak...

JMcGee by Joining in
  • 7 replies
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V6 keeps restarting

Hi,Does anyone have experience of their V6 keeping restarting?Regularly when I come out of the Apps,  typically YouTube, it decides to restart.  Using the VM app to check my equipment reveals nothing apart from telling me my WiFi needs optimising eve...