Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
when watching tv the box turns off for no reason is there a fix for this, i have it set to stay all the time. [MOD EDIT: Subject title changed for clarity]
I've had lots of issues in past with this channel, sound issues or nothing recording when scheduled. This weekend I've recorded both rugby semi finals on ultimate and both fail to play, showing parts of the content on part of the screen but not playi...
Just have issues with streaming services in that when I try to open them it crashes my TiVo box. Can't get through to speak to anyone. Rest of box works fine as long as you don't want to watch it X or BBC iPlayer etc.
Noticed for sometime when I turn on the picture most days. The screen goes black then comes back on after a few secs/ mins. I have to reset the V6 box to fix the issue. Is this a fault with the V6 box?
I've had the same issue since January this year, still got the same issue, When I tried to contact Virgin Media support staff last week, they just sent me a link to my mobile so you can try to fix the problem yourself...Terrible.
I had an old Tivo replaced with a V6 after a fault. This also coincided, kind of, with an upgrade to my package that should have included Sky Sports. I get them in SD only. I tried calling Virgin but all the options, none of which matched what I need...
I had my old TIVO box replaced 2 weeks ago and the new V6 tv box has been working intermittently ever since. Sometimes when I switch the TV on, there is no picture, and the sound is intermittent. Other times the box works fine. This happens every day...
Hi all,I have a 4K TV and the HD channels were very poor wit the V6 box. I went into the settings and found that only 2160p was ticked in the video output settings.... The 1080 and 1080i options were not ticked. Is this right and how it should be lef...
My V6 volume is so low, I used to have it on 25 but now I have to have it on 50. I have a new Samsung tv the sound was ok before, so why has it gone down, the old TiVo box you could adjust the sound up, so why can’t we set the V6 box sound to an inc...
I have the following error message on the screen - “Please replace the batteries in your remote control”.I’ve done that (twice) and can’t get rid of the message when watching Netflix. I can get rid of it on live tv - it reappears when I change channe...
