Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 0 replies
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

C4 & ITV apps not working

Never used to be a problem, but recently I've had problems with programmes continually buffering and losing the volume intermittently. 

ryanzafc by Joining in
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  • 3 replies
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V6 box not connecting to WiFi

Hoping someone can help.For the last couple of weeks, my V6 box hasn't connected to my WiFi (which is working fine). The connection was lost after I tried using the Virgin Connect app to test WiFi signal in my spare room - I'm not sure what I've done...

rsny152 by Joining in
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  • 3 replies
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TV in BH18 9JH area

Does anybody know anything about the loss of TV signal in the BH18 9JH area. the signal disappeared Wednesday last week (29 Nov) and after several delays is due to return on Friday. Is this correct?Are we due a rebate for 10 days without the TV servi...

Tony461 by Joining in
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  • 2 replies
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Lockerbie Episode Missing

Trying to watch the new Sky Documentaries Lockerbie Series On Demand and Episode 3 is missing.Episode 1,2 & 4 is there (already watched 1 & 2).Episode 3 was there a few days ago when I checked if the series was there but now gone. Also tried on the V...

Slow v6

Hi all, having some issues with my v6 box since the weekend - it's been rock solid until then.  On the guide slowly going through the channels one press down at a time (live) it keeps lagging, holding down to fast scroll doesn't seem as bad. Typing i...

ab101 by Tuning in
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  • 2 replies
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Cable extension?

I have moved my tv only a couple of metres but this has meant the cable is struggling to reach the new location. I'm not looking to move the whole entry point or anything like that but the cable from the wall has a splitter on it as it has the SH5 an...

Keep V6 at Contract Renewal

My contract expires at the end of January. Virgin have offered to renew the 'same' package for an increased fee. However, I notice that the 360 is listed in my new contract and I currently have the V6. I want to keep the V6 for the many reasons alrea...

zerodbs by Up to speed
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  • 8 replies
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ITVX Live

Should I be able to watch ITVX Live on my Virgin TV. At present the Live Icon is not showing  when I open the App.