Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Checking order progress?

Hi,I've (verbally) been told by Virgin that a replacement V6 control handset has been ordered and should be with me within 5 working days.  However, I've not received any confirmation of that by any route, nor can I find any information under "My Vir...

uzzo by Joining in
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Netflix not loading

Hello all, my v6 is no longer letting me use the Netflix app. It launches fine however just gets stuck on the loading screen. I can find anywhere to reset any settings for the app or anything. Any help would be appreciated.

Resolved! BT Sport Ultimate Sound and Picture Fault

I put on the Champions League on channel 531 last night and the sound was glitchy/popping. I didn't have time to faff around seeing if it was just me so I have been trying things this morning and it is definitely just that channel. The Virgin UHD cha...

Jittery sound on TNT Ultimate

We had this last season for several weeks on BT Sport's 531 until enough people complained as seemed to be region specific.Anyone else with the same issue?

Resolved! Mix-Up

I was expecting a V6 TV Box, but instead I have received a Hub 5 Router. Whats this all about?

Gunfighter by On our wavelength
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V6 box flickering

Hi, I’m in the process of being slightly mad, by an intermittent flickering v6 box. it’s not continuous, flickers on and off for everything, play back and live tv. it’s infuriating! help

No TV Channels- All saying to Subscribe

We have currently been without any TV channels from the start of September. We have had 2 engineer visits, 1 who changed all equipment and a 2nd where two technicians checked the previous work and decided it was more than likely a background issue. O...

Lost remote

Hi,I've lost my V6 box remote, how do I go about getting a replacement?Thanks