Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 2 kudos

UHD flagged as HD - Intentional tweak to overcome bug?

So recently upgraded to Sky Sports UHD but I noticed a couple of weeks ago that a wish list we had set up for recording West Bromwich Albion football matches would only match with the SD and HD channels and completely ignored the UHD channels.However...

G4DDS by Well-informed
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Resolved! Pixelation of TV Channels - Fault Ref: F010763089

We are in the SO50 Southampton area and we are getting pixelation quite regularly on all channels. This has been happening for a week or more on all 3 boxes. Rebooting makes no difference. Is there a known fault in the area so do we need to phone sup...

mswhite by On our wavelength
  • 186 replies
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V6 box hot to touch on top

Should the v6 box be very hot on top plenty of  airflow .but red hot doesnt cut out anyone tell me if there v6 is hot when on thankyou not sure if can trust leaving on if away for few days  e 

On Demand buffering every 2-3 seconds

On demand is buffering every 2-3 seconds. I've gone through all trouble shooting steps including hardwiring the box to my hub. I've ran speed test on both hard wired (even using the specific cable now plugged into the box) and wireless devices and th...

valmarus by Joining in
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V6 box making clicking noise

New box installed yesterday following failed hard drive on old one. This is making a clicking noise. Sounds like the hard drive. Is this likely to be a teething problem or should I call for an engineer?

Abrahs by On our wavelength
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Resolved! Green screen

I have had the green screen of death since last night, before that for the last week it kept restarting and not recording, then last day or so the guide was empty so again it did not record my programs.I rely on my TV as I have been given months left...

Simone4 by Joining in
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Ultra HD TV Offer

When will content on new Ultra HD be available ?  Why despite offer sales pitch are no current major sports events (Ashes Cricket or US Open Golf) not being shown ?

Sky Sports UHD offer via email - not activated

I received the email offering Sky Sports UHD for £3 a month for 18 months and followed the links to add it to my pack.  I received the confirmation email last Tuesday saying they'd be in touch once added.  I've received nothing to date, has anyone el...

HornetUK by Up to speed
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V6 box is overheating

Hi,  The V6 box is really hot to the touch.  I have not had any warning messages coming up on the screen but am worried it is a fire hazard especially as I have two children in the house.   We have had the box over 5 yrs.  The box is well ventilated....

8e1 by Just joined
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