Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

DVR has detected a serious problem

I have the dreaded green screen. I have called 150 who refuse to send an engineer as they claim they’ve detected a problem with the box and an engineer will try and fix it remotely by 29 March!I explained that if the hard drive has failed, remote fix...

Aznerak by Tuning in
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V6 box random shutdown

Afternoon,For about a week now my V6 box will randomly shutdown, the screen will scramble for about a minute and then it goes back to starting up. Sometimes it will scramble then start up 4/5 times before it works as normal. It doesn’t happen every d...

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alemapVM by On our wavelength
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Resolved! How do i return the Samsung box as i no longer...

I hope this is the correct board but I have downgraded my package and no longer have any TV services, I was told to return the Samsung box but they have not sent me the cardboard box to send it off with, can anyone tell me if VM DO actually send you ...

baldbilluk by On our wavelength
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audio selection not working

S4C says that my audio selection should work , english not welsh , however it does not. which ever way i set it i get welsh even on a programme they(S4C) say you can change to english. Reported this to them told nothing wrong there end. BOT is a wast...

Itshim by On our wavelength
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Resolved! Sky Sports new Tennis channel

How will the new Sky Sports Tennis Channel beginning 11th February work for Virgin Media customers?Will there be pop-up channels that we can record as there was for the US open (which didn't work well because of pixelation)?If we have to watch live t...

jo666 by On our wavelength
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V6 box upgrade to 360

I have been offered an upgrade from v6 to 360. When this happens will I lose my existing recordings on my v6 box as I understand the upgrade to 360 is done through the options on the v6 

Resolved! Pixelating

Hi my Virgin tv from all 3 boxes (2×V6 & 1× Tivo) are all pixelating horribly to the point that it's unwatchable. The connection signal is starting at 1050 but then dropping to 58!!! We have an engineer coming out but is there anything I can do in th...

Catmum by On our wavelength
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Connection Problem C213

Trying to connect to the Virgin Media Service but it fails at the "negotiating" stage. WiFi signal is 100% (Excellent) and I've restarted the modem, router (external) and v6 box itself many times. Some channels only display "To be announced" in the p...

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sky sports mix recordings no longer work

hi I have some recordings from sky sports mix that now give an error messagesky sp mix is no longer available from virgin mediaand it no longer lets me play the recordings.I understand sky sport mix has been replaced by sky sports mix hd but is there...

Favad by Joining in
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Resolved! Alibi on catchup not working

Whenever I go on Alibi on catchup I get service temporarily unavailable.I don't think it's ever worked .Powering off/on makea no difference.Forcing update makes no difference.Any suggestions? 

Daz24 by Joining in
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