Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Hi, we are now getting this issue. What was the fix. We are using top quality brand batteries and it’s still telling us to replace them?
Moving to ultimate volt in next few days. Have had my v6 box a few years and no icon showing to upgrade to 360, also nothing in apps. Will this appear near to upgrade date or do i need a new v6 box with software bulit in?
I have the same issue and I’m using rechargeable batteries. this hasn’t been an issue until the last few weeks and is now at the stage of the control only operating the tv volume and power. any advice?
Recently signed up to new contract "Biggest TV bundle"since the switch date 6 sept we have lost all the sports channels.Near on impossible to talk to anyone at Virgin Media, and being cut off once finally through to someone, I'm pretty disappointed.
I have sound but no picture at all. My Amazon prime and Netflix work fine on the Tv but no picture at all for Virgin
I have just got a green screen (after pixellation especially on sports channels) - and this is on a new box installed about a week back - this is REALLY annoying. Don't these boxes get checked? (The last box -which was older - went green screen and f...
I had a green screen of death appear while switching channels. (not had this before)It indicated a DVR fault, and repair will take 3 hours,however it took only 20 minutes and back to normal with a restart occurred.Recordings/replay works , apps work...
I agree with all of this and have beenin a similar situation to yourself on and off since i joined virgin tvAt this point I can access recordings from this box from the other room but can’t watch it from the actual box.It just seems to be problem aft...
Hi,I keep getting sound but no picture. Resetting the V6 box cures the problem but is getting more frequent. Also the V6 menus are sometimes grainy, is this related?Thanks
So our fuse box got 'tripped' over an hour ago, and our Internet has come back no problem. However our v6 box has a red light and is stuck on the welcome screen. I have followed all the guides on turning it off and back on again and it will not come ...
