Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Good afternoon all, I have posted about this before but it seems to be never ending. I see in the media that we Virgin TV users are going to get Sky Sports UHD but......when? Does anyone have an idea yet as to when we may get the Sky Sports UHD chann...
I am a current subscriber with broadband , TV V6 box and ideally wanted to add a stream box to use in shed/cabin in garden. I was told I would have to have a second v6 box that was connected only via Ethernet. At the same time they were going to upda...
Hi allfor some reason we are trying to watch the wigan match on sky sports football, and used the red interactive to watch the wigan match, and the last 2 times we have done this we are getting the commentary voiceover for a completely different game...
I have a new LG 4K UHD TVThe picture is dark and simply not good enough. For example, in Sky Sports, the banner headlines going across the screen should be bright yellow. My TV shows a dull mustard colour. Dark scenes in a movie simply cannot be watc...
I can’t see a picture but sound seems ok when rebooted I get a picture but when you change channel or go to my shows screen goes blank and don’t come back
Has anyone had this issue or knows how to fix it on a V6 box?I've tried the usual sign out and resetting the app but to no avail. it just seems to be My YouTube account as the other accounts don't have the issue.The stange thing is that i have the sa...
Yhe picture on my box would keep flickering constantly so I thought I'd give it a try resetting the box to see if that fixed it!But now it's just on a loop getting the welcome screen then starting up and then it just resets again!Tried all the usual ...
The V6 box gets as far as the screen with Welcome in different languages and then goes blank, the light on the box turns red and starting up appears again and gets as far as the welcome screen before shutting down and restarting the process. I have 2...
Hello,Our set top box light is permanently orange and does not show a picture or respond to either the remote or button on the box itself. Tried turning off at the mains, remove all cables and plugged back in a few time but no joy. I phoned VM and ju...
Once again I have hit a problem. I am watching Sheffield United v QPR on the red button on my TV and although I can see the game, the commentary is of a different game. On my phone it works fine.Any ideas
