Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Hi how do I organise a technician as I'm having the same issues, sound and no picture
Hi,Can anyone please help before I lose the will to live lol.I received a new remote for my v6 box and it operates the tv fine and the v6 box fine when the cabinet drawer that the v6 box is in is pulled down but will not work when the drawer is up wh...
V6 Box in a constant reboot loop called cs & went through the usual stuff. I was told I would get a callback, but 24hrs later, there is still no call & the box is still looping..
Over the last few weeks the sound level on the ultra hd channel has dropped considerably, I mean a lot, it's so low I have to turn the sound up high. I have tried Dolby settings, and Dolby to PCM no change. All other channels are fine, has any one el...
Good afternoon all, Does anyone know if Virgin Media offer an additional box that can provide TV channels & apps etc without the normal white wire i.e. a box that deals with everything via WiFi (a bit like the additional boxes that Sky provide)?Cheer...
I know this may have been asked before done a bit of a search but couldn't find the answer. We had created a series link via BBC1 HD, but it hadn't been listed as recording - but on looking again I had noticed that the series link icon wasn't showing...
Hi Virgin, I am returning equipments but both tv box and hub dont enter into the provided bag. May I change the bag that come with the kit? thank you in advance Luisana
For the last 12 months I have been experiencing problems with my virgin tv. It has no picture and very scratchy sound. I need to reset it on a regular basis my turning it off and on. I can’t think that this is normal. How can I correct this.
I've misplaced my remote I've tried using the button box trick but no beeping is done would it be possible for a replacement please
Good afternoon all, I have posted about this before but it seems to be never ending. I see in the media that we Virgin TV users are going to get Sky Sports UHD but......when? Does anyone have an idea yet as to when we may get the Sky Sports UHD chann...
