Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I've been having issues with my Tivo V6 box. Up to now I was watching on a 15 year old LG TV but recently it had developed intermittent issues with the screen flickering on and off, but only using Virgin Media (streaming from a Firestick was fine). P...
I kept getting a problem where the V6 box would not respond to any button presses on the remote.I did the usual obvious stuff - rebooted the box, changed the batteries in the remote but still occcasionally i cannot do anything with the remote for up ...
I leave my box on standby. Remote would NOT switch on box although it did so after about10 minutes. Now I cant get the remote to switch off the box. Although I can get and change all the channels as normal, neither the HOME or ON/OFF green button ha...
Why the V6 version of ITVX doesn’t support watch from start? Samsung TV and Firestick ITVX does support - so guess on old version of the app…
So moved into a new house and have built a media wall and hidden the virgin media box within the new wall. I’m guessing the V6 remote works by infrared which is why it won’t now work. Any options for me to get this working, tried phoning Virgin to se...
Can anyone give me the link to copy series links after a box swap etc.. the link I had does not work anymore... https://manage-virgintvgo.virginmedia.com/tivo/boxswap/copy/
We tried to watch episode 1 of the TV series Coyote from the Catch Up section last night (shown on Virgin TV Ultra HD) but when selecting the episode it shows a film, 'The Shallows' instead.Please could someone at VM raise this with the tech people t...
I've been having problems too. I've followed the instructions using the link above. I'll give it a while to see if it works, if not, I'll order a new remote.
Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”. Can someone help? I have done a factory reset but that hasn’t worked either. Thanks Toni
Hi I've had the same problem for a week. I'm sure there is nothing wrong with my cables, ethernet or hub. Everything else is working well. I opted for updates and nothing has happened. The box and the TV were working fine, then The Fault: the TV star...
