Virgin TV 360

New order not showing

At present have broadband , account says I can add mixit tv for an extra £5.00 amonth ,placed an order on 10th received new contract via email immediately, went onto account today and there are no open orders showing called Virgin to be told no such ...

Resolved! Can’t Play Recordings on Second Box

When I try to play a recording on the second box I get the following message; “Virgin TV1 is offline, or not connecting. Turn it on to watch your recordings”.I have tried various combinations of rebooting the boxes, and I can play recordings on box 2...

Virgin TV 360 Mini Box Query

I’ve renewed my contract today and it states I have ‘Additional TV Box’ and ‘Virgin TV 360 Mini Box’ included.These were also part of my previous package (it’s pretty much the exact same except having to add TNT as an add on) but we never installed t...

Resolved! My V6 tv box has no power lights showing.

Since it was installed my TV box hasn't had any power lights showing. It was installed just pre-covid, an engineer was supposed to arrive to fix it however COVID restrictions meant the appointment was cancelled. The box works, and if I unplug it a...

360 box Software update has deleted recordings

Hi At some point my 360 box has updated to the latest software version and in doing so has deleted all my recordings and my planned recordings.Anyone else have this issue and is there any way to get the back ?

Missing channels and picture quality is poor

Why the channels is missing and the quality is very poor , wasn’t like that when I bought the virgin , and tv 360 box is turn of and on by itself, how can I fix this ? Thank u

On demand & paused programmes problem.

Hi, anybody know while watching on demand that sometimes they just stop & go to the TV guide & that also sometimes if you have a programme paused that when you un pause it reverts to live TV. Have checked service status which shows 2 faults, not as a...

Recordings disappeared

Hi, I have a 360 box and all my recordings have disappeared in the past 24 hours. It was at 49% so nowhere near full, auto delete is off and there is no option to undelete, they've simply disappeared. I've switched both the box and router off, left f...

Resolved! TV360 update message on V6 box

Exactly the same message last night trying to download the 360 update on my v6 box!..

Sky sports UHD

Hi, I upgraded my contract and am happy with what I have, I went into my account and seen that I could upgrade sky sports to UHD for £1.93 per month, so I did this online and stated would be activated in 6th `September. That date has since been and g...

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