Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
I need a new mains power cable for one of our virgin media tv 360 mini boxes. I’ve requested it twice over the phone and both times been sent different cables! Struggling to find the correct one online. Can anyone help?
Hi Brand new to VM…not impressed so far.My original installation was delayed twice due blockages. When I received a third date it clashed with my holiday, but not wanting to miss yet another date we arranged for our daughter to be at our home. The in...
We are on Virgin 360 and have two Virgin boxes. We have two profiles set up one for me and one for my wife. We have been away for a couple of days and she has come to watch some of the programs that she had recorded and were showing on the recordings...
I can only get a picture on my Sumsung TV when I connect the Virgin 360 box to HMDI (port 3). Sound is managed by an optical cable to my Sony AVR receiver.What I'd like to be able to do is change some settings on my AVR, but to do this I need to get...
Hi, Can you confirm or deny that if your a Volt package customer that Paramount + will be free and included as part of your package. Reason I ask is if your a Sky Cinema package subscriber paramount + is included in that bundle. As a Volt customer w...
I have a new virgin 360 remote, it has stopped working, and only just flashes white. I have tried to reset it, pressing the tv button with the rewind button. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it does...
I’ve been using my mini box for a while now and the remote suddenly stopped working I’ve tried a reset I got a new remote and I still have the same problem after I press a button the top right corner flashes white then red
Please help I’ve received a new router and two new remotes for my two v6 boxes. the instructions say to click on the upgrade app. There is no such app. Using whatapp I eventually managed to raise a ticket. Late morning today. Now I can’t pause or rec...
For the last 2 months I have been charged for Netflix on my bill. I discovered after the first month my ex had left his account logged in on the TV, so accepted that, and simply logged out of the account. I called a week later and customer services c...
When I took out my package over 18 months ago I picked one that included Sky Cinema but no sports channels.After singing the praises of Virgin to my friend who is currently a Sky customer she has said she wants to become a new customer but can’t find...
