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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by • Moderator
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  • 26 replies
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Upgrade V6 to 360 failed, error MA1/3/50

I've just upgraded my package to include Maxit TV and Volt M360 broadband. I received the new 360 handset on Thursday 1st December and am trying to upgrade the V6 box. The MA1/3//0 error appears. Could Virgin help, please?  I see from previous posts ...

RumF by • Joining in
  • 252 Views
  • 2 replies
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Re: Watching UHD recordings on minibox

I’m in the same position as the original poster. When I try to watch any of my UHD channel recordings, across my wired network, on the mini box I get a pop up message stating:“You recorded this on ‘(name of main 360 box)’. The channel only lets you w...

djfboo by • Joining in
  • 585 Views
  • 10 replies
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360 upgrade

Hi,MA/1/4/40  come back later error code when trying to upgrade my TiVo box to 360 using the new remote.I have deleted all my recordings and turned off box for 5 minutes, I have not reset my box? any ideas as to what I can do? thank you 

jewel22 by • Joining in
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  • 9 replies
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360 upgrade

I’ve received my new 360 remotes but cannot get the new layout, I’ve followed all instructions to do it but no joy, any help would be appreciated 

Baleandy by • Joining in
  • 311 Views
  • 6 replies
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Picture quality poor

Not sure if I've chosen the correct board but for months the picture quality has become crackled and breaks up. I check everything over, reboot and check Internet signal. Also check on virgin media website for an issue in the area everytime, but they...

LBD93 by • Joining in
  • 306 Views
  • 3 replies
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Resolved! Frequency of updates to guide

Hi.  On V6 I could check the network status and when the programme guide was last updated and when it was next due to update. Can we see this information on the 360?           

1701-e by • Superfast
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Resolved! 360 remote not working

Our 360 remote isn’t working. Have tried resetting and repairing using the following steps:- Holding TV and rewind for 10 seconds- Holding TV and 0 for a further 10 secondsI also can’t use the app because the box comes up with a network connection er...

cb862 by • Tuning in
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  • 1 replies
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Upgrade TV box and Hub

I've been trying to upgrade my old TiVo box and Hub 2 to the 360 and Hub 5 which I was offered at no extra cost, but I am being sent round in circles. I phone up but was offered a package upgrade for an extra £21 a month. The complaint service replie...

crbell1 by • Joining in
  • 414 Views
  • 5 replies
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Netflix and Connect app

Had new 360 boxes for a week. One was unavailable for a week Cannot activate Netflix as it is Pending. Connect app does not recognise new Hub 5. Advised that these are known problems. Compensation amount?Final excellent Technical staff sorted the min...

Rokerite by • On our wavelength
  • 226 Views
  • 3 replies
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TV 360 Upgrade

Hi,Is there any way to check what has been ordered for me?I spoke VM via chat today to enquire about updating the firmware on my 2 v6 boxes to TV360 and just purchasing 2 of the new smart remotes, so I can keep both boxes. I got told to leave it with...

Lee1981 by • Joining in
  • 326 Views
  • 4 replies
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