TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Sky sports app wont work - too many devices

Hi, I've been using the virgin tv go app for ages now but recently sky sports app wont work. It says I have too many devices registered but won't let me replace any, customer services said at the weekend that they didn't have the facility to remove d...

ianm3108 by Joining in
  • 1 replies
  • 0 kudos

Cant login to Virgin TV GO

I can't log into TV Go via the app on either ipad or android or via browser. I can login perfectly fine to myvirginmedia and my mobilemyaccount. I can even select the Virgin TV GO link via my virginmedia which takes me to the TV GO sign in. On the ip...

Can’t log in to Virgin Tv Go app

I’ve been struggling with this a long timewhen I try to log into the app it says it’s a secondary account….. still !!I’ve changed my main account log in email, reset the password,  done everything advised. Yet I still can’t log in to watch th through...

No Movie downloads available

I have the Virgin Go app and subscribe to Sky Movies. However, I cannot find any movies on the app I can download. I am about to go on holiday and want this facility

cueyred by Joining in
  • 1 replies
  • 0 kudos

Resolved! TV Go App not allowing full screen on Lenovo Tablet

The Virgin TV Go App is only opening in a small portrait screen, about 1/8th of the tablet screen with no option to maximise or to enlarge the screen. Even the 'full screen' button does not do anything. I have the latest version installed from Play s...

Tancom by Tuning in
  • 5 replies
  • 0 kudos

Android app series link options

Under Series Link+ Options / Record, there are three choices: New & reruns, New only and Everything. Can you eleborate on what New & re-runs is? Does that record repeat episodes?  

Remluf by Tuning in
  • 1 replies
  • 0 kudos

Virgin TV Go App not letting me sign in

Hello,I've been trying to log in to the Virgin TV Go App, however whenever I attempt to do so it says 'Sorry, you can't use a email address, please choose a different email.'Can anyone help me with a solution please?

MJ7 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Device Management Sky Sports App

Hi, I am trying to find how to manage my devices registered on the sky sports app but cannot find how to do it? Tried speaking to customer services via Whattsapp but getting no reply. Every time I go on to the app to watch it comes up with ‘device li...