Forum Discussion

classic_cor's avatar
classic_cor
Joining in
3 days ago

Virgin Tv Go device registration issues

Hello, 

I'm having another issue with this device requiring to be registered 3 days in a row, no cookies or cache has been cleared, I'm using the app and NOT on a browser.

I've literally watched a match on the weekend, and it asked me to register the device even though I'd used it a couple of weeks ago, then when I tried again on Tuesday, it once again asked me to replace a device, then yesterday it asked me to reregister. Then again it's said I need to register, but I can't as I've used my 3 device swaps, but this is the same device. All I've done is put the device to sleep, then unlocked, opened the app and been asked to register 3 times in a row....it's ridiculous, I've seen there have been lots of people with this issue over the last few years, is there no fix?

 

Thanks, 

  • Molly_T's avatar
    Molly_T
    Forum Team
    17 hours ago

    Hi Classic_cor 👋 welcome back to the community forum! 

    Sorry to hear about these issues with your TV Go registered devices - we appreciate this must be frustrating. 

    There's no specific known issue regarding TV Go registrations at the moment. You can find lots of helpful general information about using the service here 👉 https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app 
    I will send you a PM to confirm a few details and get your devices reset. You can find the PM in the top right corner of the page 📩 in your inbox. Thanks for your patience in the meantime! 🌞