I have registered the maximum 5 devices allowed for using the Virgin TV Go app, but every time I try to use the app on any one of these devices I'm informed that I have to delete one of the devices I have registered. This is so frustrating!!!!
I'm getting very frustrated by this too. Can only watch something for a day then unrecognised. Three days and then another month of waiting. Annoying when trying to watch the cricket
I'm getting very frustrated by this too. Can only watch something for a day then unrecognised. Three days and then another month of waiting. Annoying when trying to watch the cricket
Forum TeamHi Sara1967 & adietaylor 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your Virgin TVGO app. I am afraid that the device limit is 5 only, in the event you have a device no longer in your possession we do advise to remove that device for your list in order to free up a slot for a new device.
This link will allow to remove devices no longer in your possession 👉 Devices.
Thanks
Sabrina
Hi Sabrina, thanks for your input but I'm afraid you're missing the point. I'm not trying to register a new 6th device, but attempting to use my existing devices. So why does VM insist on requesting me to unregister one of my legitimate devices?
