Forum Discussion

Arnaud_UK's avatar
Arnaud_UK
Joining in
3 years ago

Registration error DEF01

Hi,

i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message. 

i called the hotline that told me that there was indeed an issue, which would be solved within 5 working days. It was two weeks ago and still the same issue. Could you please help me?

 

Arnaud

Registration DEF01
  • Ilyas_Y's avatar
    Ilyas_Y
    3 years ago

    Hi there, thank you for speaking with us today.

    I'm glad we were able to resolve the matter and that now you can sign in to My Virgin Media.
    As always - we're here if you need anything.

    Kind regards.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 years ago

    Hey Arnaud_UK thanks for reaching out to us and a warm welcome to the Virgin Media forums.

    I'm sorry to see the issues with the My Virgin Media registration.
    I will assist you further on this.
    Watch out for the purple envelope inviting you in.

    Kind regards.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 years ago

    Hi there, thank you for speaking with us today.

    I'm glad we were able to resolve the matter and that now you can sign in to My Virgin Media.
    As always - we're here if you need anything.

    Kind regards.

    • Marksi's avatar
      Marksi
      Joining in
      3 years ago

      Hello,

      It seems this is a common issue? I too am unable to register for an account and it’s nothing to do with my browser. Suspect it’s because I had an account with you a number of years ago? Please can you let me know how this can be resolved so I can register for an account to view bills etc.

      Thanks 

      • Steven_L's avatar
        Steven_L
        Forum Team
        3 years ago

        Hey Marksi,

        Welcome to the community and thanks for taking the time to post here on the forums.
        I’m sorry to hear of the issues that you’re having with your online account, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L
         

    • Talloneuk's avatar
      Talloneuk
      Tuning in
      2 years ago

      I’m getting the same. Can someone please help

       

      thanks. 

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        2 years ago

        Hi there Talloneuk, welcome back to our forum and thanks for your post.

        I'm sorry to see you have been having issues with registering your online account. This is something we will be happy to help with.

        I'll send you a PM to confirm your details so this can be done.

        Regards

        Nathan

  • TonyHarris92's avatar
    TonyHarris92
    Joining in
    12 months ago

    Hi, Having the same problem signed up for a VM package yesterday. Had the emails through this morning to set up my VM account. However, when I try to register via the phone app or my browser either immediately after entering my email address or after entering my account and area on the next page I get the DEF01 error. This seems to be an ongoing problem from the number of complaints on this forum!

    Rgds

    Tony

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Hi there TonyHarris92 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you are also facing this issue and thank you again for posting. 

      I would like to take a closer look into this with you via a private message so we can get some information and investigate. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.