Def01 error

I would also like to say i have tried this on different browsers as well as the app. Tried clearing cache and cookies, tried it in private browsing as well. 

Hi ColinGrieve,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble registering for and setting up a My Virgin Media online account. Are you accessing the site at all via a favourite/bookmark on the browser?

Thanks,
 

Hi, 

I can access the my virgin media page. It takes me to logging in, and then straight to the complete your profile page where i can fill it in, but it won't let me save it as it comes up with "Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"

It's been doing this every day since Saturday and i can't access my parental controls to set up that side of my account as well. 

Also, might i add. Excellent Blink 182 shirt. 

Hi Zach,

I'm not entering it via a favourite or a bookmark. just from searching it via the web browser and then accessing my virgin media. It's just a tad annoying, due to just wanting it all setup so i can forget about it all. It does seem like it's a very common occurrence as well from what i can see. But there's never anything posted about how to fix it, just seems to be sorted post a PM from someone.    

NP about the tee. A lifelong Blink fan over here as well. 

Hi,

I had a PM to verify who i was, then i've heard nothing since then, no help passed on. Please help me out, i just want to get my account fully setup