Forum Discussion

Arnaud_UK's avatar
Arnaud_UK
Joining in
3 years ago
Solved

Registration error DEF01

Hi, i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message.  i called the h...
Registration DEF01
  • Ilyas_Y's avatar
    Ilyas_Y
    3 years ago

    Hi there, thank you for speaking with us today.

    I'm glad we were able to resolve the matter and that now you can sign in to My Virgin Media.
    As always - we're here if you need anything.

    Kind regards.

Ilyas_Y's avatar
Ilyas_Y
Forum Team
3 years ago

Hi there, thank you for speaking with us today.

I'm glad we were able to resolve the matter and that now you can sign in to My Virgin Media.
As always - we're here if you need anything.

Kind regards.

Talloneuk's avatar
Talloneuk
Tuning in
3 years ago

I’m getting the same. Can someone please help

 

thanks. 

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    3 years ago

    Hi there Talloneuk, welcome back to our forum and thanks for your post.

    I'm sorry to see you have been having issues with registering your online account. This is something we will be happy to help with.

    I'll send you a PM to confirm your details so this can be done.

    Regards

    Nathan

    • AlexP92's avatar
      AlexP92
      Joining in
      3 years ago

      Hi Nathan,

      Can you PM me as well please, I am having the same issue. Verification email never arrives.

      Thanks

      • Natalie_L's avatar
        Natalie_L
        Forum Team (Retired)
        3 years ago

        Hi AlexP92, 

        I am sorry to hear you are having the same issue, we will be able to help. 

        I will pop you over a private message now. Please check the purple envelope for this. 

        Thanks,