TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Cant sign into TV on the go

Can't for life of me sign into virgin on go, wrong email address but can sign in to website with same email address. Why make it so complicated??, 

TV Go App Issue

Every time I try to watch Sky Sports through TV Go App, when it takes me to Sky Sports App and I log on it says I've reached my 5 device limit.  Though the devices I've logged on through are the same ones, why is this happening?Tried to remove some o...

MrD4u by Joining in
  • 5 replies
  • 0 kudos

Device Limit Reached

Can someone please reset my devices limit. I didn't realise clearing my cookies would make devices re-register and I am now struggling to catch the matches today, unless it's reset. Robert

Resolved! Airplay BT SPORT

Away (in uk still ) for a few days and hope to watch the game on BT sport tonight. I can watch it on my iPhone but in rental cottage with TV that supports airplay. I can connect phone to tv - can airplay photos or videos- but can’t seee how I might c...

CCTV by On our wavelength
  • 2 replies
  • 0 kudos

Setting a password

I have spent days trying to set up a password and the system says every single one is invalid. What the hell am I suppose to do? I've followed all of the instructions and still can't set one.

Sky sports device limit

My sky sports app says device limit reached. When I go onto the virgin website I’ve only got 3 devices but it says I can have 5. My phone is one of the devices. I can’t replace any devices either?

TV Go - sorry not available

Tried Chrome, Edge and downloaded the app (Windows 10 laptop). Works on my phone. Have cleared cookies, restarted, logged out and in - no programmes play. Any advice? Also very annoying that different browsers require registering as different devices...

DanEy by On our wavelength
  • 13 replies
  • 2 kudos

Resolved! TV Go on AppleTV 4K or similar

I was wondering if, following Skys' announcement of publishing a Sky Go app for AppleTV 4K boxes if maybe there would be a similar move by VM?Also, if that were to happen would it then be possible to have a stream Subscription just via an app install...