TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3179 Views
  • 0 replies
  • 5 kudos

Device reset required

Hi, I have this message saying i have reached my device limit but as i only watch tvgo on either my pc or on this device, ipad, how can i have reached a device limit when i only use 2 ?Anyway can this be reset for me to allow me to watch tvgo in bed ...

TV TO GO LIMMIT REACHED

Hi,can anyone help?I cannot change device till 01.04.2024 so now i cannot watch tv to go till then!We have 2 devices, my laptop and my sons mobileevery time i clear history it knocks devices out, making it look like i have used all 3 changescan anyon...

not able to play programs on tv go

I am trying to play virgin tv go on my laptop via the firefox browser and all I am getting is the message sorry we can't play this at the moment

star by Dialled in
  • 346 Views
  • 2 replies
  • 0 kudos

Resolved! Sky sports unknown error

Hi,Trying to login to sky sports in Firefox and getting an "Unknown Error" after I've added credentials.Tried in a private window, on a Chrome browser and on Android, but same error each time.Have tried clearing cookies and cache but not worked.Have ...

RichT22 by Joining in
  • 1100 Views
  • 3 replies
  • 1 kudos

TV go issue

Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this same device 3 times in my list of 5. I am using the TV Go APP on the same laptop.

Re: Can't log on sky sports

I'm having a similar problem and I'm getting angry now . . . I log on to Sky Sports on my Mac as I have always done using the Virgin login, hit 'Watch Sky Sports' and I now get asked to sign in again. So I try to sign in and I get taken back to the s...

TV Go Unavailable

Since we started a new contract one month ago - we haven’t been able to get virgin tv go. Message says service unavailable, spent hours on the phone and messaging them but nothing is ever resolved. Changed email, cleared cookies and history, restarte...

Soozy5 by Joining in
  • 238 Views
  • 1 replies
  • 0 kudos