Forum Discussion

Jonesey's avatar
Jonesey
Dialled in
25 days ago

Sky Sports Desktop Player

Hello everyone

I recently had to reinstall Windows on my laptop which meant all my programs etc also had to be reinstalled

I've got everything working again apart from the Sky Sports Desktop Player.

This was working perfectly prior to reinstalling Windows

I can log into the Virgin side of Sky Sports ok but when I go to Install the Desktop Player, it opens up the frame of the player, the whirling circle of death says "loading" but that's it.

It never loads, and the cpu & fans go mental so I'm guessing it's in a loop of some sort.

Any ideas people?

Thanks

5 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    25 days ago

    I did a clean reinstall of windows on Monday - I had backed up most of my files to a usb hard drive, including my downloads folder which had the Sky Desktop Player.

     It's actually been updated to a new version. The old one was 6.0.1.0  and the new one is 7.0.0.149

    Have you tried downloading the latest Desktop Player either using an incognito/private window or  different browser?  

     https://desktopclient.ott.sky.com/desktop-apps/sky-sports/latest/Sky-Sports.exe

     

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Jonesey 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with a desktop application. Can we ask, the version of Windows that you have used, is it same as the one you had on their prior or different, and did you use the most recent update of the desktop application or one that you had stored on a USB storage device or Cloud backup?

    Please let me know. 
     

    • Jonesey's avatar
      Jonesey
      Dialled in
      24 days ago

      Hi  Sabrina. Thanks for responding

      I'm pleased to report that I did get it working eventually.

      I don't know what I did differently to all the other times, but it works now

      Thanks,

       

      Colin

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        23 days ago

        Thanks for the update and glad to hear this has been resolved, Colin.

         

        if you have any queries in the future, feel free to raise them here via the forums and we'll be happy to help.