Forum Discussion

Jonesey's avatar
Jonesey
Dialled in
14 hours ago

Sky Sports Desktop Player

Hello everyone

I recently had to reinstall Windows on my laptop which meant all my programs etc also had to be reinstalled

I've got everything working again apart from the Sky Sports Desktop Player.

This was working perfectly prior to reinstalling Windows

I can log into the Virgin side of Sky Sports ok but when I go to Install the Desktop Player, it opens up the frame of the player, the whirling circle of death says "loading" but that's it.

It never loads, and the cpu & fans go mental so I'm guessing it's in a loop of some sort.

Any ideas people?

Thanks

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 hours ago

    I did a clean reinstall of windows on Monday - I had backed up most of my files to a usb hard drive, including my downloads folder which had the Sky Desktop Player.

     It's actually been updated to a new version. The old one was 6.0.1.0  and the new one is 7.0.0.149

    Have you tried downloading the latest Desktop Player either using an incognito/private window or  different browser?  

     https://desktopclient.ott.sky.com/desktop-apps/sky-sports/latest/Sky-Sports.exe