Forum Discussion

shirleywhite's avatar
shirleywhite
Dialled in
2 days ago

Can't login to sky sports app?

I have 2 android tablets which both used to connect to the sky sports app. 2 days ago i went through all the steps (2nd email, new password, verification etc) to eventually setup my new "combined " login for virgin and O2. 

One of the tablets connects fine to the sky sports app and my virgin.  However....can't get the 2nd tablet to work at all. I launch the app....get the sky sports sign in page...and when pressing the dedicated " virgin" button....nothing happens!!!  It's as if that button now directs to an old/ obsolete etc link? 

 

I have tried deleting cache/ data....uninstalled and reinstalled the app.....but the "virgin" login button just doesn't work.

Can anyone help please?!?

 

2 Replies

  • shirleywhite's avatar
    shirleywhite
    Dialled in
    4 days ago

    Similar problems here. Trying to watch skysports app on a tablet. Went through loads of steps to set up a new linked login for virginO2 and was given a six word recovery code ( valid until 2075!!!!!!)

    My new login seemed to work first time....but now when i get to the "virgin" button on the sky login page....nothing happens.  I tried wiping data and cache from the app but no joy logging in.   

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi shirleywhite 👋.

    Thanks for reaching out to us regarding your issue with the Sky App. On the tablet that is not letting you log in, have you logged into your Virgin Media account on there, then tried logging into the Sky App?

    Please let me know. 

    Sabrina