Is there a problem with signing in on the Virgin TV Go app using android tablets ?. My wife has a Samsung Galaxy Tab 'A' and uses it to view saved programmes on our Virgin 360 box and everything worked fine until yesterday when she got a prompt to sign in after opening the app on her tablet. When she clicks on sign in, the screen goes blank & the only way out is to go back and try again - tried the register button & got the same blank screen. I have cleared the Google browser cache and made sure cookies are accepted, I have cleared the data and cookies in the app then uninstalled it & rebooted the tablet, however after reinstalling the app, the same thing happened. The odd thing is she can access and view the stored programmes on her mobile phone and I can do the same on my phone. I have read other people have a similar problem and some have sorted it by doing the things I have tried and some people had their app suddenly start working again for no reason. Any suggestions apart from getting her a new tablet.

yes had it since beginning of week - called and told is a problem - some people who have 2 tablets can with one but not with other - should be 24 hours - still no luck have uninstalled / reinstalled still nothing.

Tried the link. Still unable to get on to the app and now its well over a week and can't get on with either my phone or tablet. So nothing. And what is it with asking Virgin as their bot is useless

Hi pellis, Welcome to our forums, and thank you for your first post. Sorry to hear you are having issues when trying to access TV GO on a tablet. We can understand the inconvenience caused, and we want to do our best to help from here. Just to confirm, since posting, has the issue been resolved? Have you been able to log in here? Thanks,

Having exactly the same problem. Were prompted to log in on our devices when we opened the app, which I guess was after an update to Virgin/O2?? Worked fine on android and i phone, but get a blank screen when asked to sign in on a Samsung Tab 6. Tried everything advised, but nothing changes. Anybody resolved this yet?

I hope < this post> I've just made in reply to another user that has a Galaxy tablet and how I managed to sign into TVgo on my 3 android devices helps. (Sorry it's long-winded but it was a long process)

Can't get into TV GO app | Virgin Media Community

18 Replies

firsedge
On our wavelength
5 months ago
yes had it since beginning of week - called and told is a problem - some people who have 2 tablets can with one but not with other - should be 24 hours - still no luck have uninstalled / reinstalled still nothing.
- pellis
  Tuning in
  5 months ago
  A week later & no change - I was able to view live tv on the app but after numerous reinstallations etc. I cannot even do that. The app is asking for a sign in for everything but when you try the blank screen appears. I have even though about deregistering the tablet as a last resort but if I do that I would not be able to register due to the blank screen. I think it's time to give up !!
  - Kath_P
    Forum Team
    5 months ago
    Hi pellis,
    
    We're sorry to hear this is continuing for you. Please have a look at the link given by newapollo to see if the steps they've outlined help.
    
    Keep us posted on how you get on.
    
    Many thanks,
Akua_A
Forum Team
5 months ago
Hi pellis,

Welcome to our forums, and thank you for your first post. Sorry to hear you are having issues when trying to access TV GO on a tablet. We can understand the inconvenience caused, and we want to do our best to help from here. Just to confirm, since posting, has the issue been resolved? Have you been able to log in here?

Thanks,
- AllanDownes
  Just joined
  5 months ago
  Having exactly the same problem. Were prompted to log in on our devices when we opened the app, which I guess was after an update to Virgin/O2?? Worked fine on android and i phone, but get a blank screen when asked to sign in on a Samsung Tab 6. Tried everything advised, but nothing changes. Anybody resolved this yet?
  - newapollo
    Very Insightful Person
    5 months ago
    I hope < this post> I've just made in reply to another user that has a Galaxy tablet and how I managed to sign into TVgo on my 3 android devices helps. (Sorry it's long-winded but it was a long process)
firsedge
On our wavelength
5 months ago
Exactly the same issue posted numerous times an screenshot the blank screen and nothing. Have submitted formal complaint as been 3 weeks now and have tried every suggestion on different posts on this community..fine on one tablet but not on the other..
FrankieBeee
Dialled in
5 months ago
Tried the link. Still unable to get on to the app and now its well over a week and can't get on with either my phone or tablet. So nothing. And what is it with asking Virgin as their bot is useless
FrankieBeee
Dialled in
5 months ago
I can no longer attempt to change my password for virgin media either to try to reset everything on either my tablet and phone. I spent well over a frustrating hour trying to last night night, an hour I can't get back
pellis
Tuning in
5 months ago
Another week passed and no sign of a resolution to the problem of signing in on a Samsung Galaxy tab. Tried the usual steps again tonight from suggested solutions but no go on Virgin TV Go - I think it's time to give up on Virgin.
- Vikki_M
  Forum Team
  5 months ago
  Good morning Pellis,
  
  We're sorry to hear this isn't resolved. Just to clarify for us please, are you getting a blank screen when trying to sign in? or is this bouncing back to the log in page? Do you get any error message on screen such as 'passkey wasn't verified'?
  
  Please pop back to us when you can.
Mobes
Superfast
4 months ago
Team
There is definitely an issue being able to login to both TV Go and Sky Sports since we've had to connect VM and 02 accounts on Samsung/Android tablets
I have successfully connected the accounts but since then I've not been able to log in to either App. It was all working the day before I joined the accounts.
Sky Sports says access Denied
TV GO says Ooops there's a problem try again later.
I can login on ipad iphone and on laptop so its definitley an android issue!!!!
I've cleared cache etc
I've deleted and reinstalled the apps.
NOTHING is working!!!
- Matthew_ML
  Forum Team
  4 months ago
  Hey Mobes, thank you for reaching out and we are so to hear you are having some TV GO issue.
  
  What Samsung tablet are you using?
  
  What operating software is this running?
  
  Does it work on a mobile phone at all?

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Can't get into TV GO app