TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Unable to login to Virgin TV go app with ntlworld

HiPlease help, my primary email/account is  ntlworld, yes I’m that old!I’m not able to log into the Virgin TV go app anymore; the email and password are valid because I can log into email and My VirginMedia.Any ideas why all of a sudden I can’t log i...

tv go device reset

can someone do this for me please? fed up of having to replace a device everytime i use the same browser

fruman23 by Joining in
  • 1 replies
  • 0 kudos

Sky Sports App

I have a problem running Sky Sports App in that when it loads it comes up with an Error Code and says retry again later.This is not a problem with Cache/Cookies/Version as I get the same error on my MacBook (which has worked for years with no problem...

TV GO App Doesn’t Work

Unable to access anything on the tv go app. Can’t watch any of my programmes I’ve recorded. Just states not connected to home network, make sure box is turned on. ipad is up to date, box is turned on, and I am on the same network 

Re: Virgin go

Exactly the same problem here. Only with BT Sport 1 on my iPhone.Trying to watch the Brighton v Everton game on two different iPhones, same error as above. Happened last month too on mobile data, it’s also the same when connected to wifi. can watch o...

Markom74 by On our wavelength
  • 1 replies
  • 0 kudos

Sky On Demand Subtitles

Hi Virgin. I have a question over subtitles on Sky demand US shows like One Chicago, SWAT etc.  Subtitles on TV GO are so hit and miss I was wondering what the issue is. Some weeks all the 3 One Chicago shows have subtitles last week there were none ...

S06622 by Tuning in
  • 1 replies
  • 0 kudos

No video only sound on the go app

HalloThere is no video and only sound when using Virgin go.I am able to view video using other apps e.g. YouTube, BBCplayer etc.Thank you

barry25 by Joining in
  • 6 replies
  • 0 kudos

Virgin tv go saying wrong password

Hiwhen I try to login to the Virgin go app, it says my email/password isn’t registered. I’m new to virgin media and all is great except this. I’ve reset my password etc but still saying wrong 

Gcook994 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Re: Online TV website not working

Did this get fixed, I have been trying on and off for 2 days to get on the TVGo online using a Windows 11 laptop. It all seems OK until I want to watch something, best I can get is sound but a frozen picture. The device I am using is registered. I ha...

dmlumb by Joining in
  • 3 replies
  • 0 kudos

Resolved! Sky Sport

I have changed my tv package to include some sky sports channels, I can see the new channels on the tv but cannot see them in the Virgin go app. When I try and view the sport channel it tells me to go to the sky sports app.I don’t want to do this. I ...