Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Hi, I’ve just joined Virgin and I’m unable to log into the Virgin TV Go app on my iPad - iPad is up to date re: software. The app is working on my iPhone but just keeps saying service is unavailable please try later. Any help would be greatly appreci...
I had to reset my cookies and browser data a couple of times because of some malware, this has now left me with 5 devices registered and (0 of 3) Available changes. I have done a web chat but they said that they cannot reset devices. Is there a way t...
I am unable to stream from my phone to my v6 box I have a Samsung A14 rhis problem started today ive also tried my Samsung A70 and apear to have to same problem both of my V6 boxes show up on both phones but they are grayed out .I was sent a new box ...
Hi, Can you tell me if you can access TNT sports on a phone or tablet?Thank you
If someone can help that would be great. I have been in contact with support and they cant help and I have to authenticate everytime which take 3 hours just to start and then nothing gets done. Upgraded my package to allow tv. Now I cant watch any. T...
About a month ago I was locked out of getting sky sports on my ipad, eventually got through o some one who told me I needed to upgrade to HD. I don’t know why I had to do this as I had been watching for many years with out HD, I upgraded, have been l...
Has anyone else noticed the scroll bar is missing on the new windows 11 virgin tv goyou can’t scroll through live channels or list of on demand channelsplease help
HiI am trying to log into the TV Control App but it does not recognise my email address. I know my email address is correct as i use it every dayLast Friday i had a new tv box installed as the hard drive went corrupt on the previous box.The Virgin TV...
Hi, I’ve looked at previous posts but nothing working so far. I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment. Can still play live TV on old iPad mi...
Hi folks, yet more registration woes, I keep being asked to register the same device and thus running out of slots. This has been happening for about two/three weeks in Edge, Chrome and the TV GO app (all on a Windows 10 PC). My device list was reset...
