Switched On Families
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Forum Posts

Re: Child safe not working

Hi, my child safe is not working and indeed my AS isn't Virgin.  I tried to connect with configure router to use Virgin Media DNS at and, but both do not work. What to do?

DrG23 by Joining in
  • 2 replies
  • 0 kudos

Can't turn on web safe

When I try to turn on child safe or virus safe in my online settings I get the message "Sorry the changes you made were not saved, please try again". I have tried using different browsers and different devices (desktop, laptop and mobile).

ATC776 by Joining in
  • 1 replies
  • 0 kudos

Re: Blocked websites list gets removed

Hi All, Sorry to jump on this thread but I have been having the same issues and finding it infuriating. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. I called VM and after waiti...

Suexx123 by Tuning in
  • 13 replies
  • 1 kudos

web safe not turning on

Trying to turn Web safe on since I've joined last month but without luck. i get the text "Sorry the changes you made were not saved, please try again ".I have also called the faults team but they couldnt fix it. I as promissed that they will escacala...

cassis by Joining in
  • 6 replies
  • 0 kudos

Can't turn websafe on

Hi,First time trying to turn on websafe (didn't realise it was an option!)When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, pleas...

wayits by Joining in
  • 4 replies
  • 0 kudos

Cannot Turn off parental controls

Hi, I have recently got virgin media broadband. I have turned off my parental control settings and obtained confirmation that I have changed my settings, but adult content sites are still being blocked. From what I can tell, this is quite a common is...

jp_pne96 by Joining in
  • 1 replies
  • 0 kudos