Forum Discussion

mike2000uk's avatar
mike2000uk
Joining in
4 days ago

Parental controls. Website blocking doesn't work. Internet pause doesn't work.

How do I get websites in the blocked list to actually block? I have several websites listed but all sites are still accessible on all devices connected to the network. What am I doing wrong?

Also internet pausing says "we are working hard to fix this ASAP" but its been like that several months. When is this going to be fixed?

I switched over from Sky to Virgin and the parental controls were something that specifically attracted me to Virgin. 

Any help will be much appreciated!

5 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    4 days ago

    The non-functionality of parental controls has dragged on for a very long time on here. It is likely to continue without resolution. From many past topics on here, the only thing 'pausing' a device via the VM app is likely to do is unintentionally block the device on the network until such time as a reset procedure is carried out.

    If you want to impose restrictions, you are more likely to have success using your own networking equipment and/or the built in parental controls and family settings on mobile devices.

  • mike2000uk's avatar
    mike2000uk
    Joining in
    4 days ago

    Thanks for the reply. Thats pretty appalling that it appears that it hasnt worked for a long time and nothing is being done about it.

    This being the case I would rather switch back to sky than pay for a service that doesnt work. Is there any word on this frim anyone official at VM?

    I did attempt live chat a while ago but the guy seemingly had no idea what I was talking about.

     

    • goslow's avatar
      goslow
      Alessandro Volta
      4 days ago

      This is the forum below where similar problems are recorded

      Switched On Families | Virgin Media Community

      A VM person should reply here within 2 or 3 days normally but some recent replies are taking longer. In addition the forum is closing for a time to switch to a new forum provider so there may be a further delay until that is completed

      Community Update: Upcoming Downtime | Virgin Media Community - 5692886

      This is likely to be because the current forum software is hopelessly bad too!

      You could always try phoning in but don't get your hopes up for a speedy fix!

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      1 day ago

      Hello mike2000uk,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with the parental controls on your network.

      I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

       

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    A common complaint is changes to the parental controls or list of blocked websites can not be saved, but that is not mentioned here.

    For VM Parental controls to work, the VM Hub needs to be in Router mode and the devices need to be using the VM DNS supplied by the VM Hub

    Plus no use of : VPNs, Apple Relay, WARP or a Public DNS on the device or the browser.