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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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  • 0 replies
  • 2 kudos

Pixelated Live TV Channels Tonight (16/01)

Hi,Would anyone be encountering pixelated live tv channels on Stream from around 10pm on 16/01?Was enjoying the snooker then picture turned into a pixelated mess. On demand and boxsets/movies working fine, just seems to be affecting Live TV.Thanks

Sky Packages.

Got my stream box about a year ago as it was free, but haven't really used it as it didn't at the time give me anything that wasn't already available to me from other sources. However, I am now looking at using it as an ad hoc replacement for my Sky ...

robmog by Tuning in
  • 634 Views
  • 1 replies
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Buffering

Hi Just re-subscribed to virgin broadband the last week and have a stream box installed  I too have noticed some stuttering during adverts and not during the tv program also. Watching BBC there are no problems  I get some audio dropout and some pictu...

Rayek22 by On our wavelength
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  • 19 replies
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Resolved! New to virgin stream like to watch ITV +1

Hi all. Just got the new stream service. We tend to watch ITV +1 quite often. We cannot seam to get this on the stream service. Is there anything I need to do to get the channel or am I stuck without it.

Perky2 by Joining in
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Resolved! sky channels and cinema UHD on demand

Can someone please confirm this? I've gone around the houses with customer relations. Does the Stream box offer sky-on-demand in UHD? I am subscribed to the entertainment and cinema pack. I see the option for UHD on-demand to view next to the program...

jbscot by Tuning in
  • 1382 Views
  • 3 replies
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Watchlist

Hey thereI really liked Sky Stream but want to know if the Watchlist is similar to the playlists? Say I wanna watch EastEnders instead of manually finding each episode on iPlayer - I can go in watchlist/playlist and it’ll show the episodes in there a...

Resolved! Netflix intermittent sound issue

Hi, I've got the 1gb volt package and connected thru a denon x6500 receiver for surround sound. I'm find that when using Netflix via the smart tv app every few minutes I'm losing the sound  to the denon,only  for less than a second but it is noticeab...

stevew60 by Tuning in
  • 1234 Views
  • 2 replies
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Subscription stuck on adding soon

I have the same issue with Sky Sports and Cinema package stuck on adding on the box. And pending soon on the account. Been like this for 2 weeks. 

Robert70 by Tuning in
  • 554 Views
  • 1 replies
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Technical stream questions

Hi all, hoping someone in the know can help, as I'm not even going to attempt asking CS...Live stream quality - are these the same quality / bitrate you'd see on the 360 box channels, or are they the same lower quality streams you'd get on the iplaye...

lame153 by Joining in
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TV not working

Hi,hoping someone can help.got up this morning and i get an error message on my tv for all channels saying Channel failed and error message CS2004.I have tried rebooting and checked all the connections .Using the app i booked and engineer for tomorro...