Not full TV services
Just moved from Sky Q to Virgin Media TV/broadband and I’ve been given 2 stream boxes which I didn’t know meant no pause of live tv or recording ! It was not clear during online process that ‘stream’ meant no recording. chat with virgin support said my area doesn’t have ‘full TV rollout’ and that stream boxes was all that’s available. is there no option to get a box installed to allow recording ? If not I’ll have to cancel and go back to sky which is a pain after all this effort. AdamIs it possible to get a recording box with Stream?
We recently switched from Sky, where we'd been a customer for over 10 years. We hadn't realised when we switched that we'd only get the Stream box and that we can't record. At first it wasn't an issue, but not everything becomes available on the watchlist, and my husband is annoyed that we are paying for Sky Sports but he can't watch later if we're out; on Sky he'd be able to record his football matches and watch later in the day. This is the main reason why we wondered if it's possible to get a set top box to be able to record. Considering the additional cost for Sports it feels like a slap in the face to not be able to watch it later. Sky made us send back our Sky Q boxes so we can't switch back, and new contracts now only have their version of Stream! Why are these companies charging us so much money but we're losing the ability to record our entertainment to watch when we want?!