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Krusty7's avatar
Krusty7
Just joined
13 hours ago

Not full TV services

Just moved from Sky Q to Virgin Media TV/broadband and I’ve been given 2 stream boxes which I didn’t know meant no pause of live tv or recording !

It was not clear during online process that ‘stream’ meant no recording.

chat with virgin support said my area doesn’t have ‘full TV rollout’ and that stream boxes was all that’s available.

is there no option to get a box installed to allow recording ? If not I’ll have to cancel and go back to sky which is a pain after all this effort.

Adam

recording
StreamBox

6 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    13 hours ago

    Assuming you are in a FTTP area then the traditional TV services VM provide are not available as it uses the 'legacy' coax cabling.

    When you mention you 'didn't know', what services are you referring to that you signed up for in your contract?

  • Krusty7's avatar
    Krusty7
    Just joined
    11 hours ago

    My econtract states the following and doesn’t say much else.

    tv services: mega tv, stream box, Netflix, additional tv box.

    broadband: m500 full fibre.

    I didn’t realise virgin had an offering without program recording as it seems a standard thing nowadays.

     

  • Krusty7's avatar
    Krusty7
    Just joined
    11 hours ago

    Are you also saying that any new connections where virgin don’t have the old coaxial cable connections that you can’t have virgin tv with recording functionality ?

      • japitts's avatar
        japitts
        Very Insightful Person
        10 hours ago

        Correct.

        Partly correct. Stream is now VM's default TV offering. In HFC areas, TV360 is available reactively on request - with a £50 charge.

    • nodrogd's avatar
      nodrogd
      Very Insightful Person
      11 hours ago

      The V360 boxes are broadcast technology boxes that operate in the same way as a satellite receiver, taking DVB-C channels from a copper coaxial cable. As a result these can only operate in VMs legacy franchise areas with HFC networks that provide DOCSIS internet. If your box is are in a NexFibre area using FTTP via a hub 5x (fibre directly to the hub), you have no choice but to have a Stream box.

      Even in the traditional areas, Stream boxes are now standard issue with new customers. If your box is want V360 there is an additional activation fee of £50.