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andyland's avatar
andyland
Dialled in
10 months ago

CS994 frequent error

Hi, 

I'm regularly receiving the above error code even though all my other devices are able to access the internet fine through my Hub 3. This isn't a new issue, it's been going on for months and months, but I'd finally like to be rid of it as it's very frustrating having to reboot the box in the middle of watching something. Sometimes the error goes after 5 or 10 minutes (most recently just now),  but other times it lasts longer and the box needs a reboot.

Any help appreciated!

19 Replies

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hi andyland,

     

    Sorry to hear the issue is ongoing for you and for the inconvenience caused. From what you have advised this is an error via your set top box? 

     

    Does it happen on every channel or just specific ones? We've checked the code here but it doesn't bring up any reasons. We're eager to look into this further for you and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

    • andyland's avatar
      andyland
      Dialled in
      10 months ago

      Thanks Robert. Reply sent. 

      Apologies, the error code in the thread title should have said CS9994

  • andyland's avatar
    andyland
    Dialled in
    4 months ago

    Resurfacing this as, although I had a replacement Stream box, I am still having regular problems with buffering and error code CS9994. Thanks.

  • andyland's avatar
    andyland
    Dialled in
    2 months ago

    Hi Ayisha,

    I'm coming back to this late, but this still on ongoing problem for me and my family. I am now getting a mix of error codes CS9994 and CS2017 with a message saying I'm not connected to the internet. I have been following the steps in the link you provided and rebooting my Hub which fixes the issue, but only temporarily. 

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for coming back to us andyland, can you please confirm if you've been able to try using an Ethernet cable to connect your set top box to the broadband services?

      Are there any devices located close to the router or the set top box that can be relocated or also placed on Ethernet connections?

      Thanks,

      David_Bn

      • andyland's avatar
        andyland
        Dialled in
        2 months ago

        Hi David,

        Although the Stream box and router are in the same room, they are at opposite ends so ethernet isn't possible. There are no other wireless devices in the room.

  • andyland's avatar
    andyland
    Dialled in
    30 days ago

    Hi David, the router and stream box are both in the lounge, 4m apart. The wifi pod is in the kitchen, 6m from the Stream box. The Stream box is located in between the router and the WiFi pod, so flitting between the two is indeed a possibility.

    I'll see where else I could locate the pod, but it's purpose is to reach my home office which is diagonally opposite, and upstairs from, the corner of the house where the router is located.

    • andyland's avatar
      andyland
      Dialled in
      29 days ago

      So the error has occurred again this morning, first CS2017 came up then, a few seconds later, CS9994. 

      I've checked the Connect app and the box is shown connected to the Hub 3, the same as yesterday, so it doesn't appear to be trying to change connection to the wifi pod. The Connect app also says that the Stream box's connection to the Hub 3 is 'Great'.

      In the Stream box diagnostics menu, it shows the box is connected to the Hub 3, but not connected to the internet. All other devices connected to the Hub are working and connecting to the internet fine.

       

    • andyland's avatar
      andyland
      Dialled in
      29 days ago

      The error has happened again this morning, first CS2017 was displayed then, after a few seconds, CS9994.

      I have checked the Connect app and the Stream box is connected to the Hub 3, the same as yesterday, and the connection is marked as 'Great' so it doesn't appear to be trying to switch between the Hub 3 and wifi pod.

      On checking the Stream box's diagnostics menu, it says the box is connected to the Hub, but not the internet - it says 'Hub disconnected' with a red X next to it at the top. All other devices connected to the Hub continue to be able to access the internet as normal.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        27 days ago

        Thank you for that information andyland 

        When you notice the error codes and the Stream is unable to connect. Do you see any changes to the Hub lights at all?