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Forum Posts

Multiple devices can’t download at the same time

Hi community I’m a new customer to virgin on the 1Gb plan, we noticed last night that if 2 Xbox try to download at the same time over Wi-Fi then the first gets around 180mb download and the second only gets around 4mb. This also impacted us playing o...

BabyJam by Joining in
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Ordering WiFi pods

Had 1gb installed this morning. Signal isn’t great in garage and a bedroom. As part of my deal it says I should be able to get up to 3 WiFi booster pods. i e tried to call to no avail so how do I actually get the pods that I should be able to get as ...

Wifi volt pods

My volt benefits were applied today and after a speedboost i am still only achieving 19mbps in my bedroom (i have tested via virgin media connect app).could i please order a wifi booster pod?many thanksLee Duke

Lee4498 by Joining in
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power level

hi keep getting cut off my downstream power levels look a little high some said 0 be best hub 5 in modem mode 1gb with 3x tv boxes3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000009.139QAM 25625213900...

graham1705 by On our wavelength
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Broadband download speed

Hi . I'm on the 1gig package but when I download via the WiFi I get no more than 180 download speed on the xbox x and other devices.  Can some one guide me into making it faster . When I do a speed test I'm getting results of 500 to 680 . Thanks

Ianhumpy by Joining in
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Constant slow speeds

Hiya,I'm on the Gig package, and i'm not getting remotely near those speeds.  The most i seem to get at teh moment is about 400 Mbs. Any ideas please?  ThanksScott

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Resolved! Internet Down

Hi,My Internet has been either completely down or very poor and unstable all day.I work from home and I have had to take time off as I have literally no upload speed at all.When running the Virgin checker it does identify an error in my area.Any chan...

Resolved! NEW CONTRACT SPEED BOOST

As you seem to be helping a lot of other people I wonder if you could help me!!! So been with Virgin and O2 for a while and had M600 speed, I upgraded my Virgin Contract changed and noticed that for some reason my broadband speed has dropped to 500mb...

Dinger by Dialled in
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Fluctuating upload speeds!

So as title says, i have had the 1gig package around 2 months now and all was fine.Over the last 2 weeks i have had very bad upload speed, its just seems to fluctuate, on a speed test it will go upto 105mbps but then start to drop like a brick.Im on ...

Upload speed has halved after 10th Feb - What happened on that date?

My two home servers run three staggered speedtests each every night - around 3am / 4am / 5am. They run so they don't happen at the same time, obviously.Looking over recent results, I can see that my usual 100mbps upload speed has broadly halved since...

chrisbm by On our wavelength
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  • 17 replies
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