Random Disconnection from internet

Question

Hi
Have issue that every so often the internet losses for around 15 seconds. Everything stays connected wifi/lan but internet is lost. This happens both in router or modem mode. Every time it happens i get the following error on the hubs log:-
12-08-2025 14:58:08warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.1;12-08-2025 14:58:08noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.1;
Any help welcomed

rockies · Answer

Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description12-08-2025 15:33:06 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface12-08-2025 14:58:08 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 14:58:08 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 08:09:22 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 08:09:22 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:13:07 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:13:07 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:08:24 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:07:48 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:51:05 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:46:17 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:40:07 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:36:40 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:49:55 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:49:15 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:45:33 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:45:33 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:21:50 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:21:50 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:11:43 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:11:43 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:47:09 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:47:09 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:06:22 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:06:22 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 20:37:10 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 20:37:10 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 11:49:54 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 11:49:54 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:35:24 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:34:26 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:28:47 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:26:14 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.&nbsp;

rockies · Answer

Hub Stats&nbsp;Item &nbsp; &nbsp;Status &nbsp; &nbsp;TypeCable Modem Status &nbsp; &nbsp;Online &nbsp; &nbsp;DOCSIS 3.0Primary downstream channel &nbsp; &nbsp;Locked &nbsp; &nbsp;SC-QAMChannel Overview &nbsp; &nbsp;Downstream &nbsp; &nbsp;UpstreamDOCSIS 3.0 channels &nbsp; &nbsp;32 &nbsp; &nbsp;5DOCSIS 3.1 channels &nbsp; &nbsp;1 &nbsp; &nbsp;13.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;331000000 &nbsp; &nbsp;1.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;252 &nbsp; &nbsp;139000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;5.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;4.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;4.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;4.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;4.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;4.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;3.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;3.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;219000000 &nbsp; &nbsp;3.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1113 &nbsp; &nbsp;227000000 &nbsp; &nbsp;3.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1214 &nbsp; &nbsp;235000000 &nbsp; &nbsp;3.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1315 &nbsp; &nbsp;243000000 &nbsp; &nbsp;2.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1416 &nbsp; &nbsp;251000000 &nbsp; &nbsp;2.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1517 &nbsp; &nbsp;259000000 &nbsp; &nbsp;2.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1618 &nbsp; &nbsp;267000000 &nbsp; &nbsp;2.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1719 &nbsp; &nbsp;275000000 &nbsp; &nbsp;2.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1820 &nbsp; &nbsp;283000000 &nbsp; &nbsp;2.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1921 &nbsp; &nbsp;291000000 &nbsp; &nbsp;2.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2022 &nbsp; &nbsp;299000000 &nbsp; &nbsp;2.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2123 &nbsp; &nbsp;307000000 &nbsp; &nbsp;2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2224 &nbsp; &nbsp;315000000 &nbsp; &nbsp;1.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2325 &nbsp; &nbsp;323000000 &nbsp; &nbsp;1.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2426 &nbsp; &nbsp;339000000 &nbsp; &nbsp;1.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;347000000 &nbsp; &nbsp;1.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2728 &nbsp; &nbsp;355000000 &nbsp; &nbsp;1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2829 &nbsp; &nbsp;363000000 &nbsp; &nbsp;0.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2930 &nbsp; &nbsp;371000000 &nbsp; &nbsp;0.5 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3031 &nbsp; &nbsp;379000000 &nbsp; &nbsp;0.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3132 &nbsp; &nbsp;387000000 &nbsp; &nbsp;0.4 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;323.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1600 &nbsp; &nbsp;6712 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;8392 &nbsp; &nbsp;22963 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;10391 &nbsp; &nbsp;10974 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6280 &nbsp; &nbsp;585 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;16993 &nbsp; &nbsp;23776 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;13746 &nbsp; &nbsp;15257 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;8028 &nbsp; &nbsp;6298 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4093 &nbsp; &nbsp;599 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6615 &nbsp; &nbsp;68310 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;11820 &nbsp; &nbsp;111711 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;158 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;9469 &nbsp; &nbsp;566313 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2363 &nbsp; &nbsp;64014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3500 &nbsp; &nbsp;100415 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2512 &nbsp; &nbsp;98716 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;9528 &nbsp; &nbsp;133617 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3849 &nbsp; &nbsp;275618 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6762 &nbsp; &nbsp;942719 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6959 &nbsp; &nbsp;732320 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7155 &nbsp; &nbsp;781921 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7298 &nbsp; &nbsp;715022 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7458 &nbsp; &nbsp;444623 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1777 &nbsp; &nbsp;77124 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1696 &nbsp; &nbsp;70625 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1659 &nbsp; &nbsp;79826 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1601 &nbsp; &nbsp;64227 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1585 &nbsp; &nbsp;72628 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1602 &nbsp; &nbsp;58129 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1537 &nbsp; &nbsp;59330 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;1750 &nbsp; &nbsp;62231 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1812 &nbsp; &nbsp;53832 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;1617 &nbsp; &nbsp;4953.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;35 &nbsp; &nbsp;-9.9 &nbsp; &nbsp;368594760 &nbsp; &nbsp;7195474263.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;48 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;47.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;46.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;44.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;42.2 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0

Steven_L · Answer

Hello Rockies,
Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. There is an issue with the SNR levels on your upstream channels that will need an engineer visit to resolve. I can arrange the appointment from here; however, I would need to confirm a few details via a private message, which I will drop over in a moment. Please look out for the private message, and we can get started.Kind Regards,Steven_L

rockies · Answer

Replied to your message.&nbsp;

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12-08-2025 14:58:08	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.1;
12-08-2025 14:58:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.1;