Upgraded to 1Gb but getting 500mb speeds

[McTabish]

I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.

[Client62]

@BSquad,    the 1149 Hub and 432 situation is caused by the computer not drawing data any faster.

Boot the computer into Safe Mode + Networking and see what the hardware can do with the OS software and applications reduced to the bare minimum.

If the improvement is marked, then it time to start a prune of all the bloatware on the computer.

[JBeneng]

I have same issue they sent me hun 5 after try 3/4 different routers went back down to hub 4 now I’m getting 500mbps but being charged for 1gb - might cancel as they only set up today and within 14 days 

[Matthew_ML]

Hey JBeneng, thank you for reaching out and I am sorry you are having some connection issues.

The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
We do have a download speed guarantee though - this will show the minimum speed we would expect for all our packages - you can take a look at that here:.

 

[mmmmie]

I am having the same issue, I'm using hub 4 and a cat8 ethernet cable and I have a 2.5g adapter on my motherboard. However I am only getting around 500mbps, and I have never once hit 1gbps in the past year since I've been with virgin media. The upload speed seems to fulfill the promise, around 100mbps. Please help, thank you.

[carl_pearce]

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@mmmmie wrote:

I am having the same issue, I'm using hub 4 and a cat8 ethernet cable and I have a 2.5g adapter on my motherboard. However I am only getting around 500mbps, and I have never once hit 1gbps in the past year since I've been with virgin media. The upload speed seems to fulfill the promise, around 100mbps. Please help, thank you.

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You won't see more than 900 - 940Mbps since the HUB 4 ethernet ports are 1Gbps.

What does this site show?

https://samknows.com/realspeed/

What happens if you speed test in safe mode with networking?

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-10-in-safe-mode-with-networking/