Forum Discussion
JBeneng
2 years agoTuning in
I have same issue they sent me hun 5 after try 3/4 different routers went back down to hub 4 now I’m getting 500mbps but being charged for 1gb - might cancel as they only set up today and within 14 days
Matthew_ML
2 years agoForum Team
Hey JBeneng, thank you for reaching out and I am sorry you are having some connection issues.
The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
We do have a download speed guarantee though - this will show the minimum speed we would expect for all our packages - you can take a look at that here:.
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