Forum Discussion

McTabish's avatar
McTabish
Joining in
4 years ago

Re: Upgraded to 1Gb but getting 500mb speeds

I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and ...
17
1gb
500mpbs
slow
speed
jamierawlings's avatar
jamierawlings
On our wavelength
3 years ago

Hi,

I am also having a similar problem to this. I have recently joined Virgin Media and have the 1GB broadband service (1000x50). When I run the SamKnows speed test (on WiFi or Ethernet) I receive around 1154Mbps Download to the Virgin Media Hub 4; but only around 500Mbps to the device. An example device is my Apple iPhone 12 Pro; but I have also tested with a year old Dell i5 laptop too.

The strange thing is my Dad has the slower speed connection at his house (600x40), and when I did the SamKnows speed test on the same device there (on my iPhone 12 pro) I was getting 649Mbps Download to the Hub (he has a Hub 5, but previously had a Hub 3) and 645Mbps to the device. Therefore I'm getting a higher download speed but on the lower tariff.

I have tried to keep my testing the same (e.g. similar distances to the router), both were done at night last night. 

I have tried to check/work through some of the other suggestions on some of the posts, but I couldn't see anything obviously wrong in the config. Does anybody have any advice to increase/resolve this?

 

 

Cheers

Jamie

Nathan_B's avatar
Nathan_B
Forum Team
3 years ago

Hi there jamierawlings, welcome to our forum and thanks for your post.

I'm sorry to see you are not seeing the expected speeds to the devices. I have checked our system and cannot see anything obvious as to why you would be having this issue. As you have ran a Sam knows test and it shows that your hub is getting the expected speeds this is a good sign that there is not an issue to the signal to the hub.

I would recommend running through some checks on our speed help page here. It may also be a good idea to run a wired and wireless test with all but 1 device disconnected from the hub to see if this makes a difference.

Let us know how you get on with this, if you need further help we will be happy to assist.

Regards

Nathan

  • jamierawlings's avatar
    jamierawlings
    On our wavelength
    3 years ago

    Hi @Nathan_B,

    Thank you for coming back to me. I have followed your additional suggestions of disconnecting all other devices and only connecting the laptop via Ethernet, but unfortunately I am still receiving similar speeds of around 500Mbps.

    What else can we do to resolve this? 

    Many Thanks

    Jamie

     

     

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      3 years ago

      Hi jamierawlings,

      As we can see in the image you provided the correct speed is hitting the Router, if your device isn't this will be a device issue, does the laptop have a gigabit network card inside, is thee Ethernet cable a Cat 6 or above.

      Regards

      Paul.

      • jamierawlings's avatar
        jamierawlings
        On our wavelength
        3 years ago

        Hi Paul,

        I don’t believe that it is a device issue. If we put the laptop aside for the moment; my iPhone 12 Pro achieves the same speeds on wifi, however on my fathers virgin connection (600Mbps) it can achieve the full 600 speeds.


        Fathers:

         

        Mine: