QuickStart, set up and connections
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Forum Posts

Still have received delivery

Hello.On the 12th of January this year I order your M250 (I believe is the name) online through your website.After a few days a member of your team called to say that there was already a virgin media package registered to the address I had input. I e...

PeterJoe by Joining in
  • 1 replies
  • 0 kudos

Resolved! Exterior wall box damaged

My old or even vintage Telewest brown exterior  box cover is disintegrating and needs to be replaced .  I have patched it up with some gaffer tape for the time being but it needs to be replaced.  Would it be possible to arrange for an engineer to cal...

Jay9 by Tuning in
  • 3 replies
  • 0 kudos

Total Blackout in WD232LY and WD232LZ

The whole of our road, the above 2 post codes, has a total blackout of Broadband, Cable TV and Telephone Landline.Many of us have independently reported the failure.  Each one of us has been told that we’re the only ones experiencing a problem and th...

Why is a house move so difficult?!?

So we moved back in December and was told we needed a new router and Virgin sent out another Hub 3.0 which is what we already had. After a few issues this was set up and activated. Since we have had several conversations with customer services over t...

k3lvin by Joining in
  • 3 replies
  • 0 kudos

No fibre connection for 6 weeks!

Hi all, I decided to sign up for VM 1GIG Volt in the Black Friday deals. Was due to have it all installed on 11/12/23. Technician arrived and did a sterling job IMO but there was no connection when he finished. The cabling work and the survey had bee...