Recent DiscussionsExternal Broadband Cable - Safety Issue (Unsecured) Hi, an external broadband cable that runs across the front of my house serving the street is loose and is hanging at a low level causing a safety risk. Who can I contact to secure it safely? Than...looking for longer cables can i please arrange or find how to obtain longer cable from wall box to router thanks Entry point move How do I get the entry point moved at my house? Missing outside box cover Good evening, Hopefully someone can help, I've tried calling VM but couldn't get to speak to a human. We've come back from holiday to find our outside Virgin Media box cover is missing with the c...Hub delivery time? Hi All... How long does it take from order to delivery for the modem/hub/installation equipment to arrive? I’m moving into a new house Sept 25th and want to try time it so it arrives on that day ...Manhole CATV permission needed How and from whom from VM may I recive the permission to pass and repass over with my car to get the access to my driveway ? Council will make dropped kerb and car will driving over manhole woithout ...Help! No welcome email or confirmation Hello, I switched to Virgin Media on 14th May 2025 and booked to have an engineer tomorrow, however I have not received any welcome email or documents, particularly my account number and area refer...SolvedPrivate Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%? Hi, I live in a short private road (X on the first pic) to a telephone pole (Y, about 50m from the closes public road) and am the last of 8 houses (Z, a further 12m or so) served by the pole and good...Is this virgin media cabling? We’ve recently taken over the running of our block of flats and this brown box of cables is attached to the wall. We are trying to work out who owns it as currently it’s exposed and a bit of a mess. ...Do Engineers keep to appointments As above, we’ve got an appointment booked for today between 1 & 6pm, it’s an XPON area & the connection will be done from a pole several other houses have been done without issue, it said that the w...
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