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I’ve got a self installation but no actual box

Joining in

I’ve searched through the site and was shown I’m able to have virgin installed but have no wall socket, would I be able to have one fitted? I’ve just moved into a new flat and have a box labelled bt 


Alessandro Volta

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.

I have two F cables coming from outside but not sure if they’re related, I’m not sure where they go though 

Alessandro Volta

A dual F connector cable may well be a satellite connection. Post up some clear photos of the sockets, cables etc. you do have if you think any look possible as a VM connection and forum members can advise.

Once you have hunted around for the examples linked above, if you don't think you have a connection, phone the pre-installation number and request a socket is installed.

Hello Jack14102.

Thanks for your first post and welcome to our community.

Sorry to hear about the missing access point for your self installation.

Have you spoken with our team to see if they can arrange for the installation to be changed to a manned visit?

The number you need is 0345 454 1111.

Please let us know if you need a hand with this.