First installation and flashing green light

[Peppers]

 

Hello all

I have just connected up my router and this is the first install. For an hour now I have a flashing green light and no internet.

I'm thinking maybe they haven't activated the service their end?

I have this connection? Do I need the box in the image below? Is there another connection I can get to make it work?

Tia

[nodrogd]

Does the green base light flash constantly, or does it go steady with green flashing arrows then cycles back to the green flashing base light?

If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone.

The box is a safety isolator. It is an electrical surge suppression device & should not be removed.

[Joseph_B]

Hey @Peppers,

Welcome to the Community Forums and thanks for the post.

Sorry to see you have been having this issue with your service since getting it installed, I would like to go about looking into this with you and hopefully get this sorted as fast as we can, for me to get this looked into I will need to confirm some information from you in a private message.

Joe

[Joseph_B]

Hey @Peppers,

Thanks for joining me in that private message, glad we were able to go about getting this resolved for you, if you do have anything further do please let us know.

Joe

[Peppers]

Private messaging didn't solve a thing ....

[Adri_G]

Hi, Peppers. 
Thanks for all the posts and replies, we're sorry to hear this has not been resolved for you after chatting to our forum staff privately.

Have you been in touch with Joseph_B on the private thread or our faults team since to get more help with this?
Let us know how you get on, cheers.